Telus Mobility surprises me with a free gift!

By Mack D. Male ·

I received an interesting package in the mail today from Telus Mobility. A little white box with the phrase “Happy Anniversary” on the front was waiting for me! I opened it up to find a letter thanking me for being a customer since 2003. Actually, I’ve been a customer since 2000 but my first three-year contract was under my business partner’s name. I’ve written about Telus quite a few times on my blog, sometimes because of something bad, sometimes because of something good. This is obviously one of the good things!

Happy Anniversary from Telus Mobility

Wondering what was in the box? In addition to the letter, they sent me a three-in-one phone charger! It’s a pretty neat little gadget, plugs into the wall or a car outlet, and has a couple of cables with different connectors on it. And a little bag to store the cables in.

Letter from Telus Unboxing! 3-in-1 Phone Charger Cables & Charger

Thanks Telus! My current contract is up around November, and while it’s unlikely I’d have gone through the hassle of switching anyway, this makes it even easier to decide. Combined with some customer service improvements recently, Telus Mobility is starting to do more things right than wrong. Now if only they could get the cool new phones sooner :)

  • AlexMiller

    Glad to see other people getting these. I got mine yesterday, and I cut my hand getting it out of the bulging mailbox!

    The iPod cable doesn’t work for syncing though ;(

  • http://blog.mastermaq.ca Mack D. Male

    Good you got one, not good for the pain it must have caused! I haven’t actually tried my charger yet :)

  • http://www.craigsilverman.ca Craig Silverman
  • Lindsey Brown

    DON’T USE YOUR charger…

    I got my free gift last week, used it twice to charge my phone and it completely killed my battery. My battery looses its charge in about 5 hours now (or two phone calls) when it used to last a minimum of two days even with heavy usage.

    I’m trying to complain to telus, but of course I can’t get through.

  • http://www.thebasketspot.com/gourmet-gift-baskets-c-9.html gourmet gift baskets

    I also got a card from Telus Mobility on my last birthday but did not receive any gift :-(

  • Piece of Junk

    Yeah so I wouldn’t get too excited about it. We got one too and it will tell you your phone is charged in 5 min and you can’t use your phone while it is plugged in as it tells you your phone is fully charged.

    I called to complain to telus and the person at their Loyalty Department even questioned my ever receiving it as it doesn’t show on my account that I got anything from them. After insulting me they then offered me some $9 off a month plan when I renew my contract, and proceeded to tell me that phone chargers are cheap enough so with the money we will save with the $9 off we can buy a new charger.

  • Piece of Junk

    Well I thought I would give you a little update. Since my last post I got back on the phone to the Telus Loyalty Dept, at 1-800-463-3919, armed with the letter from your blog. This time I actually spoke with someone who was their to help. I explained the situation and how I was treated and that after using the charger that my phone no longer held a charge properly. The result was that he confirmed I received the charger and proceeded to offer me any phone Telus has for free on a new 3 year contract. So I now have a new LG Shine for free. So if you have one of these dud chargers and kick up enough of a stink they will drop their pants and give you something more than just a break on a new plan…may be Telus isn’t so bad after all

  • http://blog.mastermaq.ca Mack D. Male

    Glad to hear they resolved things with you! Do you like the Shine?

  • Piece of Junk

    So far so good. I like the fact that the case is metal, and it has one of the funkiest stock ring tones I have ever heard. Still getting used to it, but considering my last phone was one of those freebie ones it is not hard to be better than what I had. My phone is actually on my wife’s account, and she has to renew her contract soon. So there is a slim chance that when they “transfered” the free phone from her number to mine that they just reloaded it and left the free one on her awell.

  • http://macdezart.com FM

    Wait a minute! What’s this? Free LG Shine for being a loyal customer? How come!? I’ve been loyal since Clearnet days in ’98… and NO FREEBIE!

  • shocked lady

    LMAO WHY THE HELL ARE U GUYS WASTING YOUR TIME WRITING ON A WALL ABOUT TELUS FREEBIES!! your lives must be so borin that u have enough time to come on here and blab about nothing atall. loooosers

  • Shocked Gent

    shocked lady ;; u are the bigger looser for READIN this blog and then taking the time to criticize other people.. go away, cook and clean somewhere.

  • sheila

    I’ve been with Telus in one form or another since they were clearnet and have never recieved anything thanking me for being a loyal customer.

    Congrats!

  • Monique

    I got one also for my 10 year anniversary with them. Unfortunately it was for an old phone of mine so it was useless. I did phone to ask them about it but they wouldn’t send out one for my current phone which I have had for 2 years. Just another piece of trash for the landfill. Good on you Telus!! NOT!!

  • gail morrison

    i recieved a letter in the mail the other day saying i could choose from 3 gifts. just go to the website….telusmobility.com/thanks

    well if you can get it to allow you to chose a gift….good for you. IO can’t. makes me feel like this is another piece of crap. hope you have better luck than me..
    gail Morrison..

    i wanteds to chose the purdy’s chocolates….send them to me please and thanks

  • sandra wall

    i received a letter the other day saying i could choose from 3 different gifts. the problem is i can’t get on to do that so maybe you could fix the problem,, i would like the purdy’s chocolates… send them to me

  • http://MasterMaq'sBlog Ken Bush

    I also have tried to login to request the chocolates and I absolutely hate web addresses that don’t work. It is a waste of my time and when you are wanting to thank customers it simply shouldn’t be that difficult!!!

  • jacqueline oldham

    I have also tried to get to the address supplied in the letter ie. telusmobility.com/thanks to claim my gift. Can’t get anything but blogs and advertising for more stuff.What is going on? This has worked in previous years, why not now?

  • Archie Anderson

    Great service

  • http://none MIss Dawna

    I received a letter indicating a gift to be claimed online… cannot see anywhere to submit the perks code…. hmmm… not impressed… bad Telus…

  • Louis Lecavalier

    Received a letter Dec.12/2009 indicating a gift to be claimed on line and like everyone else there is nothing on the site that allows you to claim it. I have several accounts with Telus. Not impressed!!!!!

  • D Beckett

    Received letter from Telus dated November/2009 indicating could pick one of three different gifts,states visit telusmobility.com/thanks.Well finding a website for this is a different story, makes me think Telus just says they are giving away free gifts, when they are actually not!!!!Please send out the Purdy’s Chocolates.

  • Randy James

    How do I get my free gift, your web pages are not very user friendly.

    where is telusmobility.com/thanks, can not get to it to get my free gift.

    This is not the first time I could not understand or follow your instructions to get my gift.

    Randy James

  • Don Mugridge

    How do I get my free gift? telusmobility.com/thanks does not exist! Crap as usual!!!!!!!!!!

  • Mike Noyes

    Same as all the above comments !!!…no bloody site to get my box of chocolates!….i can HARDLY wait to switch to new provider, “WIND”(launched yesterday in Calgary !) Very typical of Telus….more shitty service…what a joke !!! see ya later losers !!!!

  • gail morrison

    I called telus in person yesterday to complain. Of course the operator I had had never heard of the loyalty “PERK” gift. I explained that I wanted her to take it to her supervisor, and forward my gift to my address. I won’t hold me breath waiting.
    Gail M

  • Brent yasuda

    I thought it was too good to be true. telus continues to be arrogant and does not appreciate their customers. Why would they lie about having a website they don’t have to claim the gift. I’ll just transfer to another company in the new year Maybe Bell will be more appreciative.

  • http://sandie.marie@shaw.ca Sandra Taylor

    I wish to receive the gift from you but have NOT been able to enter the correct site. Please send me the box of Purdys chocolates. My PERKS code is: WCP4 67Y3 JWZ8 . Thankyou. Sandra

  • http://stanchapman@telus.net stan chapman@telus.net

    cannot find website telusmobility.com/thanks.please send me my cineplex movie for two tickets.my perks code is uu46 qlj2 577h

  • Bernie Bodnaruk

    I too have had the same great success in trying to claim my free gift.No such website.For those of you who have been trying to complain by phoning telus customer service and usually ending up with a service rep that can not speak English you should be aware that although you may think you are calling Vancouver,the call center is actually in Thailand.Very handy hehehe.Of cource they will try to deny this but I got this information from a person who works for telus in their management level.

  • Donna Camphaug

    I have the same issue with telusmobility.com/thanks ! It is nowhere to be found… very frustrating and cannot find a way to claim the free gift!!

    GRRRRRFF

  • Donna Camphaug

    I finally got it. I sent an email requesting help and here’s the address to go to:

    http://perks.telus.com/perks/en/

    Ordered my thank you gift today!

  • John Keoug

    I’ve had a Telus Cell Phone for seveal years and

    have never received a gift from Telus. Guess they just pick and choose–sort of a lottey thing.

  • John Keough

    My daughter received a Thank You, pick one of 3 gifts –for her loyalty with her cell phone. not me–why not? I’ve had a Telus Cell Phone for years! It must be a lottery and my name wasn’t picked from the barrol…!

  • http://fuzzyrabbits@xplornet.com D Beckett

    For all you people out there that couldnt find the website for your free telus gift go to http://perks.telus.com/perks/en/ just ordered my box of chocolates tonight.

  • Louis Lecavalier

    I cannot find how to order my gift. I would like the cineplex movie for two. My Perks code is
    4PVG 6USI 68S8

  • Rafael cruz

    I can’t find anywhere how to order my gift of two movie passes my perk code is 4BRK62M3N2XY

  • http://telusmobility.com/thanks Barry Brady

    I had trouble with getting my gift last year and it seems the same this year Can you please forward the two free movie passes I await you best efforts to keep me as a client my perk code is 33R9v37jv7j3
    Thank You
    BJ Brady

  • Wayne Hayashi

    perks code
    27PET92ER7E2
    I went trough this last year and the only thing I got from telus was a monthly bill-GO FIGUER.
    Also if nothing comes of this please save me the trouble by sending this perk to someone who still believes in nothing.

  • http://telusmobility.com/thanks lawrenceball

    thanks for the promotion.

  • Ed_marchand

    Thanks For The Free Gift. Where do you put the perks code #
    I will take the two Cineplex Movie Tickets.

  • Dunndeal

    I got a card today to order a free gift from telus at telusmobility.com/thanks but that web site does not work, and there is no where on there site that I can order this gift that they say I am entitled to getting….so bye bye Telus, changing to another supplier

  • Cutiepie-1971

    At least they have something to write and are sharing valuable information.  What are you writing about, NOTHING.  Ur the loser……  

  • Cutiepie

    Yes, exactly.  What a funny lady.  Talking about people wasting their time.  But she is the one who must be bored, b/c she is on here and really has nothing to say.   Wow.  

  • Bernardita Mandal

    I am glad, I am not alone.  I just want a pair of Movie tickets. Where is the simple on-screen steps? I just read some of the comments. Telus thinks we are fools. It looks like Telus is doing this foolish advertisement for years. Stamps is almost a dollar, maybe Telus can give me a discount on HST tax in my bill. Just give me my two movie coupons in the mail. Bernadette Mandal Perks code:5H7P-7J8P-9H7P

  • RMILLAR

    received a so called PERK in mail thanking me for loyalty,however in trying to redeem this 20$ for a charity of my choice and following exactly their instructions i can not find any where to redeem ???  what a joke and disapointment as i wanted to give this 20.00 to the huane society. GET ON THE BALL TELUS AND QUIT MISLEADING YOUR LOYAL CLIENTS OR I WILL CANCEL MY SERVICE!!!!

  • RMILLAR

    GOOD LUCK YOU AND MANY MANY OTHERS ARE DUPED BY TELUS!!!! I THINK A CLASS ACTION LAWSUIT WOULD LOOK GOOD ON THESE CORPS THAT DECEIVE THE PUBLIC ANY PRO BON LAWYER OUT THERE WILLING TO TAKE ON THIS GIANT?? EMAIL ME ART RMILLAR@HOTMAIL.CA

  • RMILLAR

    thanks i apologize for prior emails your site worked however telus must do a better communication for their promos

  • RMILLAR

    why the hell are YOU WASTING TIME READING THESE SO CALLED LOSERS BLOG??? YOU ARE A BORN LOSER I GUESS AND YOU MUST BE REPUBICLAN OR IF IN CANADA ONE OF HARPERS LOSERS

  • Jimwoolridge

    I have the same problem.
    I can’t get to fist base to redeem my gift.
    Wasted time Discusting!!!

  • F.G.

    Its pretty amazing how easily consumers are bought. 

  • isabelle wilson

    i am trying to get my free gift but no luck

  • Roger J.Chapdelaine

    MY CODE IS NOT WORKING