Edmonton Public Library’s MP3 Experiment

By Mack D. Male · April 23, 2010 at 9:19pm

More than 250 Edmontonians gathered tonight in Churchill Square to take part in the Edmonton Public Library’s MP3 Experiment. The shared experience was a great way to help launch the new brand:

Ever heard of an MP3 Experiment? Think of it as a giant, updated version of the game "Simon Says" …all you need to participate is an MP3 player (iPod, etc.) and headphones. Here’s how it works: anyone visiting spreadthewords.ca can download an MP3 file onto their portable MP3 player. On the day of the experiment (without listening to the MP3 file ahead of time), participants gather at a prescribed public location and at a pre-determined time all push play. Hilarity ensues as participants carry out ridiculous, coordinated instructions delivered to their headphones via an omnipotent narrator and everyone else tries to figure out what the heck is going on.

It was actually lots of fun – I’m glad I was able to participate! I really love that EPL incorporated some learning into the experiment too, talking about some of the buildings around the square, our sister cities, and more. Here’s the video:

You can see more photos from the evening here. Stay tuned to epl.ca and @EPLdotCA for updates on the Spread the words campaign.

Edmonton Public Library: Spread the words.

By Mack D. Male · April 22, 2010 at 10:30am

Today the Edmonton Public Library (EPL) introduced its new brand, which includes a new logo, brand promise, and shared values. The rebranding is the result of more than six months of work, which included research, design, and some deep thought about what EPL is all about.

Why rebrand?

After a series of personnel changes throughout 2009, EPL found itself with a brand new communications team, led by Tina Thomas. Drawing on her experience in the private sector at companies like Nortel, Tina started to examine EPL’s branding. What she found was that although usage statistics were good, EPL wasn’t growing its user base, and it was stuck with the common misconception that books were the only offering. And although the different branches were nicely integrated behind the scenes, Tina and her team found that many people didn’t realize they were part of the same library.

The rebranding aims to increase EPL’s appeal, recognition, and profile in the community. It’s a single, consistent, and unifying brand identity.

Where to begin?

One of the most important steps in the rebranding process was the creation of a Shared Values Wheel. The core value, passionate about sharing, is in the centre of the wheel, and it is encircled by two rings with the rest of EPL’s values, like ideas champion, open, human, and unrivaled value. Tina told me that once they had figured out the wheel, everything else seemed to come together quite nicely.

The new brand!

Through research, EPL found that many people considered the old logo to be cold, boring, forgettable, and similar to clip art. The new logo better reflects the idea that EPL is about more than just books – “five simple bars can mean a great deal.” It’s modern, fun, and can be transformed in a variety of ways (as you’ll see below). I really like that it moves away from the very obvious book.

The brand promise, spread the words, embodies EPL’s values, which are centered around sharing; not just books, but also music, DVDs, ideas, etc.

EPL provides an exceptional service to Edmonton. It’s worth talking about and sharing. Spread the words is a call to action to this.

Starting tomorrow, you’ll see the new logo and branding everywhere. Sixty-five buses around the city will carry the new ads, and there will be a series of creative TV spots too. Even the library cards themselves will reflect the new branding, and there’s of course reusable tote bags, mugs, and all the usual things you’d expect. Here’s one of the commercials:

Perhaps the most important update will be to the website. In early May, it’ll be updated not only with the new branding, but with a modern look and dramatically improved navigation and layout. Built using Drupal, the new website will enable better integration with the EPL catalogue in the future. EPL worked with Donovan Creative on the rebranding (see their press release here).

Physical signage at the Stanley Milner library downtown will be changed right away. The rest of the branches will be changed as upgrades are required over time.

Launch events!

EPL is launching the new brand with, appropriately, a shared experience. Tomorrow at 6:30pm in Churchill Square, you’re invited to take part in the MP3 Experiment (on ShareEdmonton):

Ever heard of an MP3 Experiment? Think of it as a giant, updated version of the game "Simon Says" …all you need to participate is an MP3 player (iPod, etc.) and headphones. Here’s how it works: anyone visiting spreadthewords.ca can download an MP3 file onto their portable MP3 player. On the day of the experiment (without listening to the MP3 file ahead of time), participants gather at a prescribed public location and at a pre-determined time all push play. Hilarity ensues as participants carry out ridiculous, coordinated instructions delivered to their headphones via an omnipotent narrator and everyone else tries to figure out what the heck is going on.

It’s going to be a lot of fun! Head over to the website, download the MP3, and follow the instructions on the right side.

After the MP3 experiment, EPL is showing an audience participation version of The Princess Bride at the Stanley Milner library (on ShareEdmonton). The show starts at 7:45pm, and participants are encouraged to bring noisemakers, blowing bubbles, and bells, among other things!

There’s much more planned for the weeks ahead as well, including a membership drive and sticker campaign. Stay tuned to @EPLdotCA on Twitter for updates. And don’t miss Brittney’s excellent post on the Spread the Words campaign!

Congratulations to EPL on the new brand!

Resources

Olympic Torch Relay in Spruce Grove with GM’s Art & Serge

By Mack D. Male · January 15, 2010 at 2:15pm

The Olympic Torch rolled through Stony Plain and Spruce Grove this morning, and I got to tag along with GM’s Art and Serge! General Motors is one of the major sponsors of the torch relay, so they have a team that travels with the convoy to ensure all the vehicles are kept in top shape. Like all sponsors, GM is using its role in the relay as the foundation for some marketing, so Art & Serge have been documenting their adventures on their blog and on Twitter and occasionally have invited bloggers to join them.

I met Art and his technician Dan at around 7:10 AM in Spruce Grove (I learned that Art & Serge switch off every 15 days, so that’s why he wasn’t there). They had come from a service call earlier in the morning, where they had to fix a gas leak of some kind. I jumped in their Chevy Silverado (loaded with everything a vehicle tech could want, including enough juice to boost a Mack truck) and we set out to join the torch convoy. Art had a minute-by-minute schedule of the route, and explained that everything is very accurately mapped out in advance. Unfortunately we couldn’t get as close as we had hoped, so we followed from a distance until the convoy turned.

It was pretty cool to see all the people lining the streets with their glowsticks in hand and Canadian gear on. There were a ridiculous number of flashing lights too, thanks to all of the police and fire vehicles helping to clear a path for the convoy, so I’m sure Art and Dan see flashing lights in their sleep!

We eventually stopped and got out to take some pictures as the torch went by on its last leg in Spruce Grove. I didn’t get a chance to see the torch on the street the other day in Edmonton, so it was neat to have that experience.

Throughout the morning I asked Art dozens of questions and learned a lot about his team’s role in the relay. Here are some of the things I found quite interesting:

I had no idea the relay was so large. Art mentioned about 100 vehicles and over 200 people are involved! Amazingly, they can service all of those vehicles in about five hours.
Roughly 30% of the GM fleet are hybrid vehicles. They often get comments about how quiet the vehicles are when they stop.
One challenge has been finding parts at local dealerships to fix the vehicles when something goes wrong, because most of them are 2010 models!
Every night Art’s team is responsible for washing all of the vehicles. How else do you think they’d stay clean and shiny for all the photographers?
There are two terms for the torch relay: convoy mode, when they are travelling to another location, and torchbearer mode, when the torchbearers are doing their thing.
Some of the vehicles involved include the Pilot (lead vehicle), Media One (where all the media/cameras are), a van to carry the torchbearers, and two Olympias (they are the Zamboni-like vehicles that give stuff away).
Both Art & Dan said they prefer the early morning or evening routes, because everything (especially the flame) looks so much better when it’s dark out.

I had fun this morning learning about the torch relay and getting to see it from a different perspective. Like Chris Wheeler who I met earlier this week, Art and his team have a pretty tiring schedule. Despite that, both Art and Dan said that seeing the torch and all of the excited, smiling people along the way never gets old. They were upbeat and proud to be playing a role in the torch relay, mentioning that going back to their normal jobs would be difficult!

Thanks again to GM Canada for the opportunity!

How far beyond the city does Edmonton Stories reach?

By Mack D. Male · September 24, 2009 at 9:30am

The winners of the Edmonton Stories contest were announced by Mayor Stephen Mandel on Tuesday at City Hall during the lunch hour. About 50 people attended the public event, not including the large number of City employees who were present. Nearly all of the City Councillors were on hand as well, a strong show of support for the project. Congratulations to all of the contest winners and runners up!

Mayor Mandel’s speech started by highlighting some of the traffic statistics for EdmontonStories.ca. Here are some of the key numbers:

242 stories have been posted, 44 of which include videos
453 comments have been posted on 78 stories
Users in 2159 cities from 131 countries have visited the site
Total Visits: 113,979
Total Unique Visits: 87,049
Local Visits: 60,497
Total Page Views: 348,750

Those are pretty good numbers, though they are unverified. I think the “local visits” stat is interesting – over half of all visitors to the site have come from Edmonton. That makes sense at this stage, as Edmontonians are visiting to submit and vote on stories. Over time though, I would hope for that percentage to drop.

I’d love to see more stats on the non-local visits. For instance, I’d like to know the bounce rate for non-local visits. How many non-local visitors come to the website and then promptly leave? Referral statistics would be interesting to know as well – how did they get to the website?

As Edmonton Stories moves into its second phase, recruitment and visitor attraction, non-local visits will become increasingly important. There are a solid number of stories up on the site now, but if they aren’t shared with the rest of the world, how successful can the campaign be?

The City has repeatedly stressed that Edmonton Stories is unique because it focuses on social media and online marketing as opposed to traditional marketing. Most of the social media marketing I have seen thus far has been directed at Edmontonians though, not the rest of the world. I don’t think they’re doing enough to spread the word beyond Edmonton.

For a website marketed almost entirely online, I’d expect it to have a decent number of other web pages linking to it. I tallied the number of inbound links for some Edmonton websites, using Yahoo! Site Explorer:

Obviously the City of Edmonton site has the most inbound links, no surprise there. What jumped out at me about this graph is the number of inbound links for That’s Edmonton For You. Despite launching a month later than EdmontonStories.ca, and without a large budget to promote it, that site managed to accumulate over half the number of inbound links that EdmontonStories.ca has. I would anticipate that a majority of the inbound links for That’s Edmonton For You would be from other local sites, which doesn’t bode well for how far beyond the city EdmontonStories.ca is reaching.

The budget for promoting EdmontonStories.ca isn’t insignificant either, when you consider that it’s being spent on social media and online marketing, not traditional marketing:

The total budget for 2009 is $1.4 million dollars. City Council approved $1 million, and EEDC kicked in another $400,000. According to The Journal, project staff expect to ask for another $1 million in 2010. Should they get it? I’m leaning toward no.

I wonder how much of that $268,500 earmarked for social media marketing has been spent. Based on the number of inbound links above, I’d hope very little, but given that there are only three months left in 2009, I’m not so sure. If there’s a lot to spend still, I expect to see Edmonton Stories everywhere online for the next few months.

I think Edmonton Stories is a great concept, and I’m glad to see that Edmontonians are contributing stories. The project was created to help market the city elsewhere though, and I don’t think it is accomplishing that yet.

Social Media Marketing Bootcamp comes to Edmonton

By Mack D. Male · August 5, 2009 at 12:30pm

Vancouver-based Capulet Communications has been running a number of popular social media marketing ‘bootcamps’ in Victoria and Vancouver, and now they’re taking their show on the road. In addition to stops in Kamloops, Kelowna, and Calgary, Capulet will be in Edmonton on September 9th. Here’s what you can expect:

Adding social media into the marketing mix is increasingly important for marketers who want to establish an online presence for their businesses. Building on the sold-out course we taught for UBC Continuing Education this winter, we discuss the dos and don’ts of social media marketing; look at successful marketing campaigns; introduce the social media tools every marketer should know about; and cover online communications etiquette.

And a little on the instructors, who I know and definitely recommend:

We’re Julie Szabo and Darren Barefoot, the founders of Capulet Communications. With a background in technology and public relations, we’ve been running social media marketing campaigns since before it was called "social media". We’ve worked with the nation’s smallest startup and its biggest brands like Mountain Equipment Co-op and Best Buy.

Here are the details for the Edmonton event:

WHO: You!
WHAT: Social Media Marketing Bootcamp
WHERE: Metterra Hotel, 10454 82 Avenue (map)
WHEN: Wednesday, September 9th, 9:30am to 4:30pm
WHY: To learn all about social media marketing.
COST: $299 (or save $50 if you blog about it), register here

Darren also says they are looking for local marketing and communication groups to spread the word in exchange for a discount for members. If you’re one of those people, get in touch with him.

I’ve noticed a definite increase recently in the number of local individuals and organizations looking for help with social marketing. I think the City Centre Airport issue and the recent big storms have had a huge impact on increasing awareness of social media. People are naturally wondering how they can take advantage of it. I think Capulet’s bootcamp is a great way to get started, so don’t miss it.

Edmonton Stories – The First Month

By Mack D. Male · June 22, 2009 at 10:00am

Back on May 14th the City of Edmonton launched its Edmonton Stories website which aims to gather real stories from real Edmontonians for use in marketing. The City did a good job of getting the site started with around 60 pre-sourced stories, giving it some momentum out of the gate. I wrote at the time that while I thought the idea was good, it wasn’t without challenges. I mentioned three: quantity of content, regularity of content, and quality of content.

Were they able to feed off that momentum to overcome those challenges throughout the first month? Let’s find out.

It took about a week after launch for the first story to appear – Sheila Edmonds’ story about adventures in Edmonton was posted on May 22nd. Stories have appeared somewhat regularly since then.

Here are the stats for the period May 14th through June 14th (word counts use the Microsoft Word algorithm):

Total # of stories posted: 42 (6 by staff)
Total # of words: 16328
Average # of words per story: 389
Total # of stories with video: 4
Total # of stories with photos: 12

The longest story was Marie Drake’s My First Time on the Mindbender at 1034 words, while the shortest was Lucien Levesque’s Festival for Kids in St. Albert at 59 words (plus a video).

Here a couple Twitter-related stats, since I have them:

# of tweets mentioning #yegstories: 106
# of tweets mentioning edmontonstories: 163

Here’s a Wordle of the first month’s stories:

As expected, words like “city” and “people” are quite common. After all, it’s the people that make Edmonton great, right? I’m happy to see “bus” is larger than “car”

Edmonton Stories has been quite active online in the first month or so. They’ve amassed 247 followers on Twitter (posting more than 200 tweets), and 72 fans on Facebook. More interesting than that, at least in my opinion, is that they’ve been commenting on blogs. Here’s one example on Sharon’s blog. I think that’s smart, as long as they are making comments that add value (otherwise the strategy could backfire).

So, the verdict:

Quantity: I think 42 stories posted in the first month is fantastic!
Regularity: Not bad, but there’s definitely room for improvement here. At least one story per day would be ideal.
Quality: This is subjective, but I’d say the quality is pretty good. The average length of stories is about right. Most user submitted stories have been in the Living category however, which means the Working category seems a little less genuine. I’d also prefer that each story had a one or two line bio about the author.

Overall I’d say Edmonton Stories had a good first month – kudos! I hope they can keep it up in the months ahead.

I’ll (finally) be submitting my story this week!

Edmonton Stories

By Mack D. Male · May 14, 2009 at 10:30am

The City of Edmonton just launched a new campaign called Edmonton Stories. The goal of the campaign is to offer citizens an opportunity to share their stories about Edmonton with one another, and with people around the world. These stories will then be used in targeted marketing to attract labour and visitors to the city. There are two aspects to the campaign – the Edmonton 2030 video/vision that was unveiled at last week’s State of the City address, and the EdmontonStories.ca website.

I was fortunate enough to be invited to an Edmonton Stories preview earlier this week with a dozen or so other community members. Project lead Mary Pat Barry took us through some background information and a walk-through of the website. She explained that the City has done a lot of research into how Edmonton is perceived both internally and externally, and they found a big discrepancy. It turns out (according to their survey data at least) that Edmontonians view their city far differently than people who live elsewhere do. In fact, it’s almost the exact opposite. And across almost all measures, Edmontonians view their city positively. Hence the push to get Edmontonians to share their stories.

Here’s how it works. They’ve seeded the website with roughly 60 stories covering a variety of topics. Anyone can go on the site and submit a story of their own. All entries are moderated, but the goal is a turnaround time of less than 72 hours for each one to be posted. In addition to text, you can attach images or video. Currently the site is focused on the city itself, but the entire capital region is a goal and input is not currently limited to any geographic area (in fact, “Calgary” was the default in the demo…minor glitch I’m sure). I haven’t been able to try it it yet, but posting a story looked simple enough in the demo.

Roughly $1 million was approved last year for the 2009 campaign. Most of that money is being spent on the website and the team of people who will manage and curate it. The website was built by Parcom Marketing Inc. and Yellow Pencil, and will be managed by the City of Edmonton and Parcom. I think it’s very attractive and well designed, but it’s not without flaws. For instance, there is now an RSS feed, but you really have to look for it. Also, there should be one for each category. I’m sure everything will be sorted out shortly, however.

I think the City is on the right track with Edmonton Stories. Despite being yet another place to create content, I can see how it serves a specific purpose. There are probably a significant number of people who have a story or two about the city to share, but not enough to warrant creating a blog. Edmonton Stories gives them a place to share a few things.

That said, I think Edmonton Stories faces some challenges:

Getting people to post stories is the key challenge. Will enough Edmontonians head over to the site to share something?
Ensuring stories are shared over time is another issue. To continue to have an impact, the site can’t go stale.
Maintaining a certain quality will be a challenge. What if many of the submissions are just a few sentences long? On the flip side, what if a story is clearly a marketing piece for a business or other organization? The moderators have their work cut out for them!

Not insurmountable, but challenges nonetheless.

Edmonton Stories is a more creative approach to the problem of how to market our city than the typical branding/marketing campaign, so kudos to the City for the concept. Now we’ll see how successful it is, and if it resonates with Edmontonians or not.

Take a look at the site and read the about page. What do you think? Also, you can follow @edmontonstories on Twitter.

UPDATE: There are more details on the campaign at the City of Edmonton website.

Edmonton Transit (ETS) – The Every Day Way

By Mack D. Male · April 21, 2009 at 11:35am

As you may have noticed, Edmonton Transit (ETS) has launched a new marketing campaign in conjunction with the grand opening of the McKernan/Belgravia and South Campus LRT Stations. I’m not sure which agency created the concept (or if it was done in-house), but I love it!

The campaign uses simple, bold wording and color schemes to convey a simple message: ETS is the every day way.

This is the right message for ETS. They need to get across the idea that you can use public transit as part of your daily routine. That transit can fit into your life in a positive way!

So far I’ve seen three:

The every day way to go green with a new routine
The every day way to save $5500 a year
The every day way to South Campus

Here are some others that could work:

The every day way to save money on parking and gas
The every day way to achieve a less-stressful commute
The every day way to reach your destination safely
The every day way to the Edmonton Eskimos

A second stage of the campaign could have real people in the ads, to try to eliminate any negative perceptions attached to riding the bus. I’m thinking “The every day way for Don Iveson” with a photo of him, that kind of thing. They don’t all have to be local celebrities, but a few wouldn’t hurt!

So far I’ve seen the ads in fluorescent green and pink on bus shelters, benches, and billboards. I’d really love to see the campaign expanded to other mediums also. How about radio spots? Internet ads? It’s a simple message that can be shared very easily.

What do you think – does the new campaign hit the mark?

Edmonton Federation of Community Leagues (EFCL) and Social Media

By Mack D. Male · April 9, 2009 at 1:15pm

Can an antiquated organization use social media to become relevant to younger generations? The Edmonton Federation of Community Leagues (EFCL) may soon give us an answer. They’ve started to create a presence on Twitter and Facebook, and promise that more is on the way.

First of all, what is a community league? From Wikipedia:

A community league is an organization of community residents who represent their community at large in communication with a municipal government. Community leagues are organized to provide such services as providing recreational opportunities to the community, addressing municipal issues which address the community directly, and keeping community residents up-to-date on happenings within the community.

Edmonton was the first city in Canada to adopt the idea of a community-based organization, according to the EFCL history page. The Crestwood Community League was formed way back in 1917! Today, there are 150 community leagues under the EFCL umbrella.

So far, EFCL have created a Twitter profile and a Facebook page. They are “slowly slipping [their] toe into the waters of social media.” I contacted Michael Janz, EFCL’s Marketing Director, to ask for his thoughts. He quickly corrected my initial assessment of the organization:

“I would challenge the notion that EFCL is ‘antiquated’ – I think ‘established’ is a better word. EFCL has been here for 80 years. People know what it is and what EFCL can accomplish.”

He did concede that the younger generations are much less familiar with the EFCL however, which is what I meant by “antiquated”. The organization’s main membership drive kicks off in September, and the goal this year is to have a more coordinated promotional effort, making use of both traditional and social media. Michael told me that the EFCL is getting on Twitter and Facebook now to be prepared. They are “moving to where the puck is going”, Michael said.

I asked Michael about the challenges EFCL faces with adopting social media, and learned there were other, bigger challenges: “As of March 2008, only 50% of our leagues had websites. We’re now up to 70%.” Clearly having a web presence is an important first step before making the jump to Twitter! EFCL’s mandate is to serve the community leagues, and helping them get websites and email addresses setup is the focus for now. Social media tools will follow.

The first community league to follow that trajectory is Crestwood. They have a regularly updated website, full of information for members. Recently, they joined Twitter and have been posting an interesting mix of tweets – some community-specific, some related to Edmonton as a whole.

I think it’s great that EFCL is mindful of Twitter, Facebook, and other social media tools and services. They’re fortunate to have someone like Michael on board. I look forward to following their progression in the world of social media, first in September for the big kick off, and beyond.

New Business Cards

By Mack D. Male · February 19, 2009 at 5:00pm

For most of 2008, I didn’t carry any business cards with me. It was sort of an unofficial experiment to see if I could simply say “Google me” when asked for one. Of course, it wasn’t a very good experiment because I have no way to measure how successful it was. I did get the impression that people like something physical however, so I decided I’d once again carry cards in 2009. I now have three:

I received both the Techvibes and Questionmark cards in December/January. There are times when I am specifically representing one or the other, so they’re good to have.

I just picked up my third card, pictured front and back on the right side, this week. It’s a little hard to see in the photo, but the front is white and the back is a light grey. What I tried to do with the design was make it as “webby” as possible:

MasterMaq is in big letters and matches the header of my site. Hopefully people just type it into Google, click to my website, and see right away that they’ve arrived at the correct place.
There is no phone number because I prefer email. If someone really wants to call me, they can find my number on my website.
There’s a nice big tag cloud on the back with the words I hope people associate with me. My thinking is that if someone is looking at the card, wondering where they met me, the tag cloud will jog their memory.
The tag cloud also serves as a quick way for people to discover other things I’m up to. Plus I think it looks cool.

So far I’m pretty happy with the card. I’m bringing a stack to Northern Voice with me this weekend, so I’ll update this post if I get any comments one way or the other. For the designers reading this, I used the Philly Sans typeface for “MasterMaq” and everything else is Helvetica.

What do you think?