Tag Archives: ualberta

More than just email: Google Apps goes live at the University of Alberta

By Mack D. Male ·

Today officials at the University of Alberta will flip the proverbial switch and 40,000 students will get access to the university’s deployment of Google Apps for Education, a significant milestone for a journey that began back in November 2008. The U of A’s move to Gmail has been talked about for quite some time, but the switch is about more than just email. This is an important step toward building the IT campus of the future – a mobile, connected community of staff, students, faculty, and alumni.

Our goal is to create the most mobile, connected academic community in Canada: anyone, anywhere, any time.

You can learn more about the broader vision here in PDF.

When Academic Information & Communication Technologies (AICT) was given the task of examining the University of Alberta’s email systems, they didn’t realize just how unwieldy email on campus had become over the years. With more than 80 mail servers spread across campus supporting nearly 150,000 accounts, it was definitely becoming difficult to audit, manage, and support. Six months after they began looking into the issue, AICT started exploring Gmail. In September 2009 the University of Alberta began legal discussions with Google, and over the next year negotiated the various contracts. There were lots of very valid concerns about privacy and security, and the university tackled those head on. There is no data mining, and there are no ads under the agreements that were finally signed in December 2010 (PDF).

Jason Cobb, Issues & Communication Manager to the VPs at the University of Alberta, explained some of the driving forces behind the migration to Google Apps. Improving the quality of the experience was really important, as was improving security. The shift will enable the university to reduce infrastructure costs, which should lead to some broader cost savings (he noted that no positions would be lost) and some productivity gains, as the mundane task of managing email can now be removed. “Most importantly, we’re trying to be transformational, not just transitional,” Jason told me. That means enabling collaboration in ways that just weren’t possible without a system like Google Apps. That’s why the U of A is adopting the full suite of apps, rather than just Gmail.

Other universities around the world have adopted Google Apps for Education of course, but the U of A is definitely one of the biggest to take on a project of this scope. Many other Canadian universities are now understandably interested in following the U of A’s lead (and Google is no doubt keen to see that happen as well). You can bet they’ll be paying close attention to the rollout.

The 80 mail servers that AICT identified are generally broken up by subdomain. Central Mail refers to the default @ualberta.ca account that all students receive, while many faculties and departments have managed their own email on separate servers, with addresses such as @cs.ualberta.ca (for the Computing Sciences department). The switch today starts with Central Mail. Students will follow a simple three-step process to convert their email to Gmail.

The first step is to understand and agree to the terms and conditions. The second step is to activate the Google Apps account, which will cause all new email sent to the student’s email account to appear in Gmail rather than in Central Mail. And the third step is to migrate any old emails into the new system (a process which can take a few hours). Students retain the exact same @ualberta.ca email address, and automatically get access to the other pieces of Google Apps such as Calendar, Documents, Chat, Groups, and more. They have the choice of switching for now – in October, Central Mail is scheduled to become read-only and students will have to switch at that point.

After completing the switch and logging in, students will be presented with the “launch pad” that will serve as the entry-point to Gmail and the other apps. When Simon Collier, Network Administrator with AICT, demoed the system for me last week, he wasn’t quite sure what to show! It really is just Gmail. The only differences are the University of Alberta logo and the lack of ads (it looks like there are one-line ads above the inbox, but those are actually RSS feeds…AICT chose to leave them enabled so that students have the option of turning the feature on or off).

The U of A has done some interesting things to make this happen. They’ve implemented single sign on, which has been rolled out for BearTracks as well. This means that Google never actually gets the user’s password, they just get a one-way hash. Security remains entirely within the University of Alberta. AICT has also done some work to make the migration process possible. Initially, they tested a migration tool hosted by Google and calculated that it would take two and a half years to migrate everything! That was unacceptable obviously, so they found another way. Now the university hosts the migration tool, and they estimate it would take just two to three weeks to migrate everything. How much data are we talking? As of mid-February, Central Mail was home to more than 228 million messages, taking up approximately 30 terabytes of space!

The next phase of the project is to migrate the other mail servers. It’s a more difficult task, because there is more business process involved. The migration will start right away with a staggered list based on failing hardware, age of hardware, business needs, and other factors. The goal is to have the vast majority of users migrated to Google Apps within a year, and to have everything completely migrated within 18 months.

The new system supports collaboration in a variety of ways. One of the simplest features is auto-complete on the “to” line when composing an email. Start typing a name and you’ll see matches from the entire campus directory! Likewise, you can now pull up anyone’s free/busy status in the calendar, which Jason emphasized will make scheduling meetings much simpler than in the past. The ability to share and edit documents using Google Docs is another big win for collaboration, especially given the new discussion features that Google recently introduced.

It’s not hard to see how this can be expanded in the future. Closer integration with BearTracks is something AICT is working on, so you can imagine registering for your courses and having your calendar get updated automatically. Perhaps students could be added to automatically created Groups for each of their courses. There’s a lot of opportunity to build atop the platform, and work is already underway to examine the possibilities.

The move to Gmail and Google Apps is a big deal, but it really is just the beginning. This is an initial step to better position the University of Alberta for the future:

We can’t be evolutionary in the changes that need to happen to our core IT infrastructure; we must be revolutionary. We must position ourselves to support the mobile, connected IT campus of the not-so-distant future, else we run the risk of being regarded as increasingly irrelevant to the needs of our students, staff and faculty.

It’s exciting to see the University of Alberta moving so boldly to make this vision a reality!

UPDATE: Here’s the official U of A post on the switch.

UPDATE2: Here’s the official Google Enterprise post on the adoption of Google Apps.

Still Trending Down: Computing-related graduates in Alberta

By Mack D. Male ·

If we’re serious about shifting the Alberta Advantage, I think we need to focus on technology. If we really want to be in the sweet spot of adding lots of value, participating in the economy of the future, and being globally competitive, we need smart people who can be creative and innovative in the appropriate sectors and industries. Technology is absolutely going to be at the heart of any sector or industry that will enable us to be world-class and trendsetting, there’s just no question about it.

That’s why this graph absolutely shocked me:

The data comes from the University of Alberta, but I think it is representative of the province as a whole.

The number of students graduating in the fields of Computing Science and Computer Engineering in Alberta is trending downward, with no correction in sight. How can we build the economy of the future when the picture looks like this?

Here’s a bit more detail – with the number of graduates broken out by degree/program:

I haven’t looked, but I suspect enrollment numbers would be similar (that is, I don’t think an incredible number of students register in computing-related programs and then switch out).

Bill Gates has been talking about the need for more students to take up computer science for years now. There’s more demand than supply, even when you factor in immigration. The need for us to stay competitive in this regard is well-documented. It looks like we’re falling further behind.

I don’t know what the answer is. I don’t know how we get more students interested in computer-related degrees. But I do think it is important to consider this data when we talk about the success of our provincial technology sectors, and indeed when we consider shifting the Alberta Advantage.

U of A Chancellor Linda Hughes on Community Engagement & Public Policy

By Mack D. Male ·

Last night Sharon and I attended a talk with University of Alberta Chancellor Linda Hughes, part of the Edmonton Speaker Series created by the Edmonton Community Foundation, E4C, and the Edmonton Social Planning Council. Linda was the first female editor-in-chief of a Southam newspaper and was also its first female publisher (of the Edmonton Journal) so I was really interested in hearing her thoughts on community engagement given her experience in the media industry.

Linda started the evening by introducing A Joyful Noise Choir, a choir “for people who believe they cannot sing.” They performed three or four songs for us – it was a welcome surprise and a great way to start off!

A Joyful Noise Choir

After returning to the stage, Linda explained why she thought it would be a good idea to start with the choir. She said it was the perfect metaphor for what community is all about – individually, the choir members didn’t feel they could sing, they didn’t have a voice, but collectively, they sang beautifully. I couldn’t help but think of the wisdom of the crowd as she said this – the best crowds are those with great diversity, just like the choir (men, women, old, young, etc).

Linda spent most of her time talking about the importance of education, bombarding the audience with the same statistics that U of A President Dr. Indira Samarasekera shared during the EEDC Annual Luncheon last month. She started, however, by relating how disconnected from public policy she had to be while working at the Edmonton Journal. Unable to publicly support an issue, or make a donation to a party, or otherwise seem unbiased, Linda felt ill-prepared when she took on the role of Chair of the Mayor’s Committee to End Homelessness here in Edmonton. Obviously, she got the hang of it pretty quickly! She said that what she learned was that it’s not just about “being political” but rather about getting informed and pursing an issue you’re passionate about.

A little aside…as I’ve written here before, I have difficulty accepting the notion that journalists are unbiased. They’re human, and they have opinions and a bias – it’s natural. Why can’t we just accept that and move forward? It’s really only an issue if you read just a single opinion. If you think critically and seek out a number of viewpoints and opinions, like you should be doing, then you’re not going to be misinformed.

Linda transitioned from the “you need to be informed” train of thought into discussing the importance of education. She shared some of the experiences she’s had during her time as Chancellor at the U of A, as well as some of the great research that has come out of the university and had a positive impact on the community here and abroad. My favorite example was Acticoat, a bandage that uses silver to speed up healing and reduce the frequency with which bandages must be changed. Acticoat is the world’s first commercial medical application of nanotechnology, and it was created at the University of Alberta. Very cool.

Linda closed by imploring everyone in the audience to help make education the top public policy issue. She explained that education is the key to solving all of the other issues that we’re passionate about.

Though I was hoping for a little more on the media perspective, I enjoyed Linda’s talk! Next up in the series is Sheila Watt-Cloutier, a 2007 Nobel Peace Prize nominee, who will be speaking in September.

Talking Open at Technocon 2010

By Mack D. Male ·

I’ve spent the last two days at Technocon 2010, a technology conference jointly hosted by the City of Edmonton and the University of Alberta for their respective IT employees (about 450 of which have attended). With six keynotes and more than fifty breakout sessions on a range of topics (everything from “Fulfillment and Freedom” to “BlackBerry Enterprise Server”) there has been a little something for everyone.

I’m closing the show this afternoon with a keynote on the topic of “open”, which is one of the three themes for the conference (the other two are “world class” and “transformation”). Keeping in mind that I stand between the audience and home-time, I’m going to keep things light and brief. Here are my slides:

The key thought I want to share is that open government is fundamentally about the relationship between government and citizens and less about technology. And related to that, we should avoid the temptation to jump on the open government bandwagon just because it’s the hot new thing, and focus instead on making sure we improve that relationship. Both sides have a role to play, and I hope to bring some of the citizen perspective to the audience. And of course, one of my key messages is that we can work together.

You can watch it live here. Thanks to Technocon for having me!

Recap: 2010 EEDC Annual Luncheon

By Mack D. Male ·

Today I joined hundreds of other Edmontonians at the 2010 EEDC Annual Luncheon, held at the Shaw Conference Centre. The event was an opportunity for EEDC to share its accomplishments over the past year, and to provide thoughts and guidance on the economic outlook for our city. Outgoing EEDC board chair Randy Ferguson got things underway with some thoughts on two of his favorite subjects: downtown, and EXPO 2017. Randy reiterated how important a downtown is to a city, and said that we must have the courage and commitment to make EXPO happen.

Next up was EEDC President & CEO Ron Gilbertson. Something that Ron has been showing a lot lately is the Edmonton Economic Dashboard, which grades our city on eight different aspects. Here’s where we are today:

  • Income/GDP – A
  • Retail Sales – A
  • Unemployment – B
  • Insolvency – C
  • Office Vacancy – A
  • Housing – B
  • Air Service – B
  • Inflation – A

Overall, that gives us a B+. Looking long-term, Ron gave Edmonton an A, saying:

Though Edmonton was not immune from the 2009 global decline, our economic fundamentals remain strong. Few economies have as bright prospects over the coming decades as Edmonton and northern Alberta.

EEDC Annual LuncheonEEDC Annual Luncheon

The 2010 EEDC Awards of Excellence were also handed out:

EPCOR President & CEO Don Lowry, Innovotech President Ken Boutilier, and AGA Chair Allan Scott were all on-hand to accept the awards on behalf of their respective organizations.

University of Alberta President Dr. Indira Samarasekera closed out the event with a phenomenal speech about the importance of working together (which you can read online here in PDF, or here). She focused on innovation, smarts, and creativity, and shared some really interesting and scary statistics (such as the low percentage of Albertans that go to post secondary). My favorite part though, was the beginning:

“I would like each of you to take your trusty digital device – Blackberry, iPhone, Palm, whatever you use – from your belt or pocket, or out of your bag and purse, and hold it in your hand,” she instructed. “Now, take a second moment to take a good look at it. In your hand, you hold the symbol of innovation. We call them smart phones. These smart phones have transformed our lives – our social lives, our business lives, our family lives, even our emotional and physical well being.”

It was a great way to start. She said one of our biggest challenges is speed – we have shorter incubation times than ever before, and we need to keep up (Innovotech’s Ken Boutilier talked about that too in his remarks). She also said that we need some BHAGs – Big Hairy Audacious Goals. And she stressed that both the City and the University desperately need to diversity their talent and economic bases. Dr. Samarasekera is a great speaker, and was definitely the highlight of the luncheon.

You can read the 2009 EEDC Annual Report here in PDF. Stay tuned to @EEDC on Twitter for updates.

Alumni outreach at the University of Alberta

By Mack D. Male ·

A little over a month ago, Avenue Edmonton’s Top 40 Under 40 for 2009 was announced and I was fortunate enough to make the list. So many people have said “congrats” in tweets, wall posts, emails, and other messages, and I really appreciate all of them, thank you! I was somewhat surprised, however, to receive a letter and a follow-up email from the University of Alberta’s Office of External Relations.

The letter itself was fairly standard, and basically said that as I am a graduate of the University they wanted to offer congratulations. The email was from Jen Panteluk, a Development Officer at the Office of External Relations. She invited me to meet for coffee, and I happily accepted. We met at Credo Coffee yesterday afternoon and had a great chat about what I do, what she does, and about social media and the University of Alberta.

I learned that Jen is meeting with as many U of A grads on the list as she can, and that the idea to do so was hers. Alumni Affairs rightly or wrongly has a reputation of only reaching out to alumni when they are able to contribute back to the University financially. Jen decided to do something about that perception, and that’s why she pitched the idea of meeting with the Top 40 Under 40 grads. I think it’s fantastic!

Jen and I talked about social media quite a bit, and how effectively local schools are using it. Slowly but surely the various U of A departments are starting to embrace social media. For instance, you can keep up with Alumni Affairs on Twitter and on Facebook. There’s a long way to go, however!

If you’re on Twitter, use the hashtag #ualberta for U of A related stuff. SU President Kory Mathewson and his colleagues are hoping it becomes the standard, because it’s less ambiguous than the rival #uofa. Makes sense to me!

Edmonton’s new Centre for Public Involvement

By Mack D. Male ·

One of the items that was discussed at today’s Executive Committee meeting (agenda in Word) was the proposed Centre for Public Involvement, a joint venture of the City of Edmonton and the University of Alberta. The idea is to combine the strengths of both organizations to “intentionally consider and apply the most effective means to undertake public involvement.” Here’s the proposed mission:

To provide leadership in understanding and applying innovative practices and new technologies for citizen participation, engagement, and deliberation.

The centre would try to strike a balance among research, best practices, and consulting. Annual operating costs would be $300,000, split equally between the City and the University. Other partners may join at some point in the future.

I really like the idea. That said, I want to echo the opening statement of the prospectus:

The timing is right for establishing the proposed Centre. In reality, the timing is probably late by ten years.

Both the City and the University have already started exploring new forms of public involvement. The City has been quite successful with its social media endeavors, and the University is starting to experiment as well. It seems there’s a new U of A account on Twitter each week (the latest I’ve come across is the International Centre)!

While it is true that there is some frustration among the public with regards to being able to impact decision-making, not everyone has become angry and complacent. Initiatives such as ChangeCamp are proof that some citizens are already engaged in re-imagining public involvement.

I think there’s a great opportunity here for the City, the University, and the public to work together to explore the future of public involvement. I think Raffaella nailed it in a recent post discussing the new City of Edmonton blog she’s been working on:

We seek to create informed communities, engaged citizens, and generally make our lives better.

You can download the Centre for Public Involvement Prospectus in PDF here.

U-Pass Facts & Figures for 2008

By Mack D. Male ·

Last month, the City of Edmonton’s Office of the City Auditor completed a review of the Universal Transit Pass (U-Pass) pilot program (PDF). They found that although costs for the program rose, ridership has increased. I took a look at the report, and thought I’d share some of the more interesting facts and figures from it.

For those of you new to U-Pass: it’s a partnership between Edmonton Transit (ETS), St. Albert Transit (StAT), and Strathcona County Transit to provide a universal transit pass to eligible students at the University of Alberta and MacEwan. The current pilot started in the fall of 2007 and will finish up in the fall of 2010.

A total of 84,954 students were eligible in 2008 (counting both the Fall & Winter terms). Here’s the breakdown:

Here’s the revenue that each municipality received in 2008 (the City of Edmonton receives 84%, and the other two each receive 8%):

As the report was created by and for the City of Edmonton, it’s not known what, if any, service changes were made by St. Albert Transit or Strathcona County Transit (unless they too have a report somewhere). ETS made the following changes:

  • 437 service hours were added
  • 3 new routes were added
  • 19 more buses were put into service

Again, we only know the costs for the City of Edmonton. Here are the key figures for 2008:

  • U-Pass Sticker Production costs were $14,500
  • U-Pass Advertising and Promotion costs were $2,928
  • The opportunity cost of the U-Pass program, which is the loss of other ETS fare revenue, was estimated at $10,480,846
  • The cost of providing extra bus service hours was $2,571,221

Add it all up, and you get a total cost of $13,069,495. For the U-Pass program to break even, a fee of $155 per student per term would be required (up from the current $94.50).

In the Edmonton Journal, Councillor Krushell said that ridership nearly doubled from 2006 to 2008, from 7.3 million trips to 13.9 million trips. I’m not exactly sure where she got those numbers, because they aren’t in the report. What is in the report are Campus Passenger Boardings:

As you can see, boardings increased by 21,353 or 12.7% from 2006 to 2008. The report notes that some of this increase may have been caused by factors other than the U-Pass. Other non-financial positives include:

  • An 8% decrease in student parking permits at the University of Alberta since 2006
  • A greater than 8% drop in monthly parking passes at MacEwan for 2007 over 2006

And of course, there has likely been a positive impact on the environment with fewer students driving.

What’s next for the U-Pass?

Although NAIT students initially rejected the program in 2007, a recent survey indicated that a majority would now be interested in joining. The NAIT Students Association hopes to hold a referendum on the issue early next year. The expansion of the LRT to NAIT will no doubt have an impact on interest. If approved, NAIT could join the program for the 2010-2011 school year.

I suspect the program will continue after the current agreement ends, though it is likely that U-Pass fees will rise. Watch for news on a new agreement early next year – the U of A will be holding a student referendum in March to approve new fees, according to The Journal.

5 Days for the Homeless 2009 in Edmonton

By Mack D. Male ·

I think homelessness is a very important issue, and like many others I’d love to see it come to an end. It’s crazy that there are more than 3000 people without a permanent place to sleep in Edmonton. Fortunately, the issue has received a lot of attention lately. On January 29th, the Edmonton Committee to End Homelessness released its 10-year plan (which called for nearly $1 billion in funding). On February 4th, City Council unanimously endorsed the plan and established the Edmonton Homeless Commission (pdf). Yesterday, the Alberta Secretariat for Action on Homelessness released its own 10-year plan to end homelessness in Alberta, at a cost of $3.3 billion.

It doesn’t take a report and billions of dollars to make a difference, however. That’s why I was particularly interested to chat with Tim Hankinson, a business student at the University of Alberta spearheading this year’s 5 Days for the Homeless event. Here’s their mission:

“To raise awareness of the issue of homelessness, monetary donations for local charities around the country, and help change the image of business students.”

The concept behind the campaign is simple. Participants are homeless for five days (March 15th to 20th). They receive only food and drinks received through direct donations, have only a pillow and a sleeping bag (plus a cell phone for emergencies/media, and a camera to document the experience), have no access to showers, and must sleep outside.

Five Days started in 2005 at the University of Alberta’s School of Business. After a very successful first year, the event began to grow. There are now 16 schools participating across the country!

Tim explained to me that money is raised through donations on the website, not pledges. The donations in each city go toward a local charity. Here in Edmonton, all money raised will be donated to the Youth Emergency Shelter Society. The goal for this year is to raise $30,000 locally, and over $100,000 nationally.

Equally important is raising awareness. Tim said the biggest impact the campaign has is on making their fellow students and others in the community aware of the problem. To that end, they’ve made an effort this year to make use of social media to spread the word. Like most of the participating cities, Edmonton has a Facebook group and a Twitter account. Participants have also been making use of the #5days hashtag.

The total amount raised for Edmonton is currently $3349, while the national total sits at $51,120.12. National Bank Financial is matching student donations up to a maximum of $10,000. Other local sponsors include Time Line Construction and Xerox, both of which will be spending some time outside with the participants. I’m planning to do so also – you can see their schedule here.

I think 5 Days is a fantastic initiative. It’s a great example of how a handful of people can make a big difference. Well done to all participants and supporters!

Restricted Access

By Mack D. Male ·

restricted access I’m rarely on the University of Alberta campus anymore, so I only heard about the SU’s Restricted Access campaign fairly recently. The main event takes place tomorrow morning at 7 AM, roughly an hour before the U of A Board of Governors’ meeting. Students will be gathering to send a message that access to education is an issue:

The cost of a full educational experience is rapidly increasing. Mounting financial burdens are preventing a growing number of hard-working, qualified students from completing or even starting their university education. Join the Restricted Access movement and protect the right to an education that all qualified students have earned.

If ratified at the meeting, tuition will increase 4.1% next year while residence rent rates will increase 8%. Dave Cournoyer, who may be live-blogging the meeting tomorrow, says that “residence rates at the U of A will have increased by $220 per month since 2006” when the increase is approved tomorrow. That’s quite a bit!

It sounds familiar. I remember all the students protesting tuition increases back when I attended the university. And yet tuition always seemed to go up anyway. The university isn’t immune to the current financial crisis either. By March, it is estimated that the U of A’s endowments will have declined by nearly $100 million.

The increases don’t affect me directly anymore, but I still find the issue important. I’m one of many former students trying to repay student loans to the federal government:

Investments in post-secondary education must be part of the federal government’s economic recovery plan, and it must help relieve massive student debt, which on Wednesday hit $13 billion, according to the Canadian Federation of Students.

According to CFS estimates, the average student graduates with a total debt load of $25,000 to $28,000. Big numbers, indeed.

Back to the campaign. The Students’ Union has distributed red scarves and handbills to students, hung posters, and manned information booths. They’ve also made use of social media tools to help spread the word. There are over 1900 members in the Restricted Access Facebook group, and nearly 400 have confirmed attendance at tomorrow morning’s event. The SU recently created a Twitter account, and they’ve been regularly updating their blog. The website also has a form that makes it easy to send letters to MLAs. Good stuff.

As this Gateway article notes, the campaign provides a platform for future discussions:

“This project is truly broader and deeper than the yearly tuition and rent increase debates that have happened. Access is a long-term project and it’s going to take a long-term push from a lot of students to make real, substantive, systematic changes,” [SU President Janelle Morin] explained.

They’re off to a good start, I think.

If you’re a student looking to participate tomorrow, meet at the tent in Celebration Plaza (outside the Admin building on the bus loop) at 7 AM for free hot chocolate and donuts, and don’t forget to wear your red scarf!