As you probably know, Skype went down on Thursday and didn’t resume to normal until sometime Saturday. Hundreds of bloggers have written about the outage, and the event has raised a number of really interesting questions, such as “how mad can we get when a free service goes down?” The answers may still be up for debate, but one thing is clear: Skype’s excuse is downright unacceptable.
Here’s what they wrote today on their blog:
The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update.
Skype loses points not only for failing to accept any responsibility for the outage, but also for making such an incredibly dumb statement. As Long Zheng pointed out:
Think about it. If Windows Update did in fact cause the restart of millions of Skype users worldwide, which it can do without argument, then how come Skype doesn’t crash the second Tuesday of every month when of course Microsoft distributes its Windows patches like they have for the past 3 years and years of unscheduled patches prior to that? As far as I recall, last week wasn’t any different.
Am I missing something? I’m not saying it was not Windows Update, but why only last week did it do what it could have done 36 times already?
I get the distinct feeling that Skype is unwilling to admit they did something wrong. Even if this particular Tuesday did something extra special with the updates, and even if it caused a flood of requests, shouldn’t Skype have been prepared for that? In their explanation they say:
We can confirm categorically that no malicious activities were attributed or that our users’ security was not, at any point, at risk.
Does that mean that Skype was open to attack before this happened? A flood of requests from Windows Update should be no different than a flood of requests with malicious intent. Actually, you’d probably assume the latter would be worse.
Something just doesn’t add up.
Read: Skype Heartbeat