Txt Msg Troubles on Telus

I guess you could say I’m a bit of a text messaging addict. It’s a very useful technology, and I try to make the most of it. So when something went wrong on Saturday that prevented me from receiving messages, I almost went crazy! In the morning, Dickson had sent me a message. Throughout the day I continued to get the same message, over and over, until I stopped receiving messages altogether around 6 PM.

I called Telus today to get it fixed, and after a quick phone call, everything was back to normal (I then received 23 text messages and 3 voice mails all at once). The lady that helped me was very friendly, and certainly seemed to know what she was doing. I asked her what went wrong, and this is what she said:

Sometimes if you are sent two messages at the same time, it causes problems with the queue. I was able to send two test messages to your phone that cleared up the jam.

Now I can only assume that she was trying to answer my question in layman’s terms, but still, doesn’t that sound like an odd reason? I mean what is the point of having a queue in the first place? The queue is there so that messages can be sent reliably, even if they are sent at the same time!

I’m really kind of curious about how the system works now. I also wonder if Telus is using an in-house system or a solution provided by a third party. Either way, it seems some improvements could be made!

Also: I should note that there was absolutely no wait time to talk to someone (minus the stupid speech recognition menu which took a couple minutes). This is a BIG improvement for Telus…normally you have to wait forever!