Speak Clearly Please!

Post ImageAs I mentioned a few days ago, my desktop computer sort of died. Essentially the hard drive that I installed Windows and all my applications to failed (but my separate data drive is fine). Easy enough to fix, but it kind of happened at a good time too. We needed some computers around here at Paramagnus to do various bits of processing, and our development machines were getting fairly sluggish. So with that in mind, we’ll use our old ones for the processing, and we ordered some new machines from Dell.

Now I have read countless accounts in the blogosphere about how crappy Dell’s support is, and I have some friends who love Dell and some who hate it. The reason we went with Dell is that the price was just too good, and I like how they list the details of every component on the site. Everything went smoothly online, but for some reason, they called me and I had to call them back. Dickson also had to call (we did a couple of orders for various reasons). That’s where things went downhill.

Why can’t I speak to someone I can understand?! Everyone I have spoken with at Dell except for one person had a heavy Indian accent (or whatever nationality they are, it doesn’t matter). So much of an accent, that I can’t make our most of what they are saying! If you’re going to hire people to talk to customers, at least make sure the customers will be able to understand them!

Now don’t go getting all huffy at me. I’m not complaining so much about the accent as about the fact that I can’t understand the representatives. Whether they have a heavy accent, are slurring or mumbling, or for whatever other reason cannot speak clearly, it’s all the same to me – they shouldn’t be working in customer support.

Podcast enters the dictionary

Post ImageHow can you tell if a technology has made it? Sales figures, media buzz, pop culture references (like mentions in a movie or song or something), lots of different ways. Another way is when a word enters the regular lexicon, and eventually, the dictionary:

The Oxford English Dictionary added new words including “podcast” and “phishing,” saying they are now part of the English language, as it published its second edition today.

The words, which refer to music downloading and Internet fraud respectively, are part of a list of new additions that reflect the growing influence of technology on daily life. Oxford Dictionaries uses databases of words compiled from books, television programs and Internet chat rooms. There are 355,000 words in the new dictionary.

I’m still waiting for all the evidence that podcasting is just a fad. Might sound good in an article or two or three, but it doesn’t add up in real life! Not when the number of new podcasters continues to grow exponentially and the word itself makes it into the dictionary.

Read: Bloomberg

Updating the dictionary

Dave Pell posts about a recent Merriam-Webster survey to determine which popular words are not yet in the dictionary. Of the words in the top ten, the first four definitely have to be added, IMHO:

1. ginormous (adj): bigger than gigantic and bigger than enormous

2. confuzzled (adj): confused and puzzled at the same time

3. woot (interj): an exclamation of joy or excitement

4. chillax (v): chill out/relax, hang out with friends

Only problem with those is that number four is spelled incorrectly. It should be “w00t” 😉

Read: Merriam-Webster