Speak Clearly Please!

Post ImageAs I mentioned a few days ago, my desktop computer sort of died. Essentially the hard drive that I installed Windows and all my applications to failed (but my separate data drive is fine). Easy enough to fix, but it kind of happened at a good time too. We needed some computers around here at Paramagnus to do various bits of processing, and our development machines were getting fairly sluggish. So with that in mind, we’ll use our old ones for the processing, and we ordered some new machines from Dell.

Now I have read countless accounts in the blogosphere about how crappy Dell’s support is, and I have some friends who love Dell and some who hate it. The reason we went with Dell is that the price was just too good, and I like how they list the details of every component on the site. Everything went smoothly online, but for some reason, they called me and I had to call them back. Dickson also had to call (we did a couple of orders for various reasons). That’s where things went downhill.

Why can’t I speak to someone I can understand?! Everyone I have spoken with at Dell except for one person had a heavy Indian accent (or whatever nationality they are, it doesn’t matter). So much of an accent, that I can’t make our most of what they are saying! If you’re going to hire people to talk to customers, at least make sure the customers will be able to understand them!

Now don’t go getting all huffy at me. I’m not complaining so much about the accent as about the fact that I can’t understand the representatives. Whether they have a heavy accent, are slurring or mumbling, or for whatever other reason cannot speak clearly, it’s all the same to me – they shouldn’t be working in customer support.

2 thoughts on “Speak Clearly Please!

  1. And the problem isn’t just with DELL. It appears that many computer hardware and software companies are hiring cheaper support overseas. We have had issues at work the same as you had. If they are going to oursource their support at least hire people who can speak clear enough for people to understand. Otherwise we might as well look after the problems ourselves.

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