I have given much thought to the Telus dispute over the last couple months, mainly because I see the workers on strike every day across the street from the office. An article in The Gateway (the University of Alberta’s student paper) today also made me think of the issue again. I’ve come to the following conclusions:
- The labour dispute has only reinforced my desire to look for alternatives. Vonage is looking pretty good right now as far as my landline is concerned. I don’t want to get a new cell phone number though, so I am stuck with Telus Mobility for that.
- I think Telus needs to look in the mirror and accept that they have not always acted appropriately. They have done some things wrong, and they need to own up and fix them.
- No matter how much Telus the company might be at fault, I cannot bring myself to support the workers on strike. Never in my dealings with Telus over the last six years (I lived in the NWT before that) have I encountered an employee that was helpful, let alone polite. Ridiculous wait times on the phone only to be greeted by a rude, unhelpful employee is not my idea of a good time. And don’t give me that crap about how they’d be more polite and helpful if they were paid better, etc. I don’t buy it. People at McDonald’s aren’t paid very well, but at least they are usually more helpful and polite than Telus employees.
Clearly that last point is the most important, and it’s the one that I have thought about most.