Tag: marketing

Edmonton in a New Light

Tonight local business leaders gathered in the EPCOR Tower to celebrate a changing city. Construction is happening all over downtown Edmonton, our population is rapidly increasing, and our economic growth is the envy of most other jurisdictions around North America. It’s time to shed our humble past and proudly talk about the new Edmonton, we were told. It’s time to “think positive, talk proud, and speak loud.” It’s time to see Edmonton in a new light.

Edmonton in a New Light

Mayor Don Iveson, EPCOR CEO David Stevens, EEDC CEO Brad Ferguson, and Westin General Manager Joumana Ghandour all took turns at the podium to share their story and their thoughts on why this is such an exciting time for Edmonton. “There’s a transformation happening here,” Mayor Don Iveson told us in a speech that sounded a lot like the ones he gave on the campaign trail during last year’s election. “Edmonton is humble, sometimes to a fault,” he said, “but that’s changing.”

Edmonton in a New Light

The invitation for the event called it the “EPCOR Edmonton Business Leaders Reception”. I expected it to be similar to the 120th anniversary event that EPCOR hosted back in 2011, with brief remarks and a tour of the 28th floor balcony. But this event was much more bold and confident. Guests were invited to “celebrate Edmonton with EPCOR”:

“The opportunity for Edmonton to shine has never been better. Join our city’s business leaders as we begin the task of putting Edmonton in a new, dynamic light for the world to see. EPCOR President & CEO David Stevens and Brad Ferguson of EEDC invite you to a reception and viewing of the major construction projects in our downtown core from the 28th floor balcony of EPCOR Tower.”

In addition to the speeches, guests were treated to a sneak peek at some of the digital assets that EEDC and Make Something Edmonton have been working to create. “Edmonton is a billion dollar brand,” Brad Ferguson told us. “We just haven’t put much effort into it until now.” EEDC is working on the whitelabel video project and other assets so that Edmonton businesses can incorporate consistent messaging into their own brands and communications. The new storytelling tools are expected to be available early next year, some for a modest fee.

Edmonton in a New Light

EEDC is also planning to run targeted ad campaigns in select cities with a goal of attracting students, young couples, and offices to Edmonton’s growing downtown. “We’ve got to fill up all these new buildings,” Brad joked.

After the speeches were done, guests were invited to head up to the 28th floor balcony for a tour of the many construction projects happening around the EPCOR Tower. Here are some photos from above:

Edmonton in a New Light
The Edmonton Arena District

New Royal Alberta Museum Construction
New Royal Alberta Museum

Edmonton in a New Light
Fox & Ultima residential towers

New City Office Tower Construction
EAD Office Tower, which will be home to the City of Edmonton offices

Edmonton in a New Light
The new arena takes shape

Blatchford
Blatchford in the distance

Tonight’s event was undoubtedly a cheerleading session. So might consider it a call-to-arms for the local business community, an opportunity to say ‘get on the train now before its too late’. But unfortunately this sales pitch lacked the all important ask. There was no mention of next steps, beyond the “speak proudly about Edmonton” message and the promise of digital assets to help tell our city’s story. It felt a little incomplete.

That said, this is absolutely an exciting time for Edmonton, and it’s great that our city’s leaders are willing to stand up and say so. Not with the empty, meaningless, and outlandish claims of the past – “Edmonton is the best city, in the best province, in the best country in the world!” – but with a much more Edmontonian approach. “Something big is happening here, we can feel it, and we’re going to start talking a bit more about it.” We’re becoming a little less humble, and that’s a good thing.

Edmonton in a New Light

“The opportunity before us is to let the rest of the world in on the secret of why we’re all here,” Mayor Iveson said. It’s a message that those in the room should already know, but a little reinforcement doesn’t hurt. Hopefully tonight was the first in a series of nudges to get them to do something about it.

You can see more photos here.

What’s next for Make Something Edmonton?

A few weeks ago I attended a discussion hosted by Make Something Edmonton (MSE) at Startup Edmonton. For a few hours on a particularly cold Saturday morning, a handful of former MSE volunteers shared their thoughts on the past year, offering insight into what worked and what didn’t. It was an opportunity to reflect on how MSE has evolved over the last year, and to consider where it should go next. There hadn’t been much communication with volunteers since the final report was produced in September, so many of us were unsure of MSE’s status. It turns out that many things were happening behind the scenes!

Make Something Edmonton Launch Party

Funding Make Something Edmonton

The final report of the City Image & Reputation Task Force was presented to Executive Committee on September 9, 2013. The recommendation that was passed was for EEDC and the task force to work together to:

“operationalize the Make Something Edmonton Initiative, and bring back recommendations to continue implementation of the Make Something Edmonton Initiative, including setting up an agency or other entity, and with a service package developed and funding to be requested for allocation in the 2014 budget.”

In December, a plan for funding MSE was presented to City Council. That plan suggested the following approach:

  • An Executive Director and Operating Budget would be provided through EEDC.
  • A Make Something Edmonton Activation Board would be established to provide strategic direction and implementation support.
  • The Activation Board would be co-chaired by two community leaders, jointly approved by the City Manager and the CEO of EEDC, who would serve a two-year term.
  • A Leadership Group comprised of the City’s Chief Communications Officer, the CEO of EEDC, and the Co-Chairs, would be established.

It also outlined the allotment of a $2 million budget:

  • $500,000 for the City of Edmonton to adopt the MSE brand platform in its marketing & communications
  • $975,000 for MSE through EEDC to fund operations & implementation
  • $525,000 for EEDC to execute targeted external marketing campaigns

That might seem like a large amount, but it pales in comparison to what has been spent on branding in the past.

An Initiative of EEDC

As a result of that plan, MSE now calls EEDC home:

“As of January 1, 2014, Edmonton Economic Development is proud to steward the Make Something Edmonton Initiative, continuing this grassroots organization’s mandate to make Edmonton a hub for building, creating, changing, for making something. An advisory board will soon be established to ensure connectivity with the vibrant creative and entrepreneurial communities and to keep the spirit of the program alive.”

The idea is for MSE to be part of EEDC’s “coordinated incubator strategy”. That’s basically a fancy way of saying that EEDC provides the necessary supports for organizations like TEC Edmonton, Startup Edmonton, and now MSE so that they can focus on their core objectives.

I asked EEDC’s VP of Marketing & Communications Kevin Weidlich about where he sees MSE fitting in. “I think EEDC is responsible for developing the Edmonton brand,” he said, “but we’re not the only ones.” Kevin was excited about the opportunity for MSE to continue on as a community-led initiative, supported by EEDC, and he sees volunteers as critical advocates for the adoption of the MSE brand in other organizations.

New Co-Chairs

MSE’s new co-chairs are John Mahon, former Executive Director of the Edmonton Arts Council, and Tegan Martin-Drysdale, former Co-Chair of Edmonton Next Gen. They take over from outgoing co-chairs Chris LaBossiere and Amy Shostak. Though her title still reads “interim”, Mary Sturgeon has moved to EEDC to remain as MSE’s Executive Director.

Both John and Tegan spoke eloquently at the event a few weeks ago, sharing some thoughts on how MSE fits into the bigger picture. Both stressed the importance of gathering feedback, and listened intently as everyone in attendance shared their viewpoints on what MSE should be focusing on next. They heard opinions on such things as whether to narrow the focus or whether to go after a broad range of Edmontonians, on whether a physical office was important or not, on how they should be engaging volunteers, and on how other local organizations could be encouraged to adopt the brand.

The big task ahead for John & Tegan is to establish the advisory or activation board, and to determine what structure the organization should take. It’s critical that they establish a plan for the next two years, in conjunction with Mary, so that they can bring the right people on board. I know they’re up to the task.

Anecdotes & Projects

While the MSE website remains operational, it hasn’t been updated as frequently as originally intended. One new feature called Anecdotes was added recently, however. With titles like “make something active” for the Edmonton Ski Club and “make something solid” for Waiward Steel, the stories are meant to both educate and inspire:

“Icons of Edmonton are big, small, strong, strange, strangely profitable, and increasingly global. There are thousands of examples of ideas that started here and grew into extraordinary events, social organizations, businesses, festivals, and community projects. Browse through these profiles and read about Edmontonians, their ideas, and what they’ve created. We’re building an inventory. If you have an example of Edmonton-ness in mind, get in touch and we’ll include it.”

There are nearly 20 anecdotes up on the website so far, and I expect we’ll see many more added in the weeks ahead. You may have seen some billboards around town highlighting some of these stories.

Projects continue to be added, and MSE actively promotes them via its Twitter and Facebook pages. At the moment there isn’t much incentive for a project creator to go back on to the website to update its progress, so that’s one area that the website’s functionality could be improved. I understand there was a laundry list of other improvements identified that have yet to come to fruition too.

Make Something Edmonton Launch 2013

Onward!

I was concerned last summer about where MSE would land, so I’m really happy that Make Something Edmonton will continue on as an initiative of EEDC. I think the direction that EEDC is headed is exciting, and I’m sure that MSE will benefit from the new energy and talent they have there. I’m also very happy to see John & Tegan step forward as MSE’s new co-chairs. Both have already given so much to Edmonton, and I know they will be great leaders for the initiative.

Clearly there’s a lot of work still to be done. MSE could reach more people, the essence of the brand could be adopted by more organizations, and project initiators and volunteers could be better and further engaged. I’m optimistic that with its future now certain, MSE can achieve all of that.

EEDC looks to deliver “monumental value” with new energy, identity, and purpose

When Brad Ferguson took over as President & CEO at Edmonton Economic Development Corporation (EEDC) in the summer of 2012, he knew things had to change. Even though Edmonton’s economic growth remained strong, many leaders throughout the city felt that EEDC could be doing more. Even City Council had begun to lose confidence in the organization, with Councillor Caterina going so far as to suggest that EEDC be shut down if its fortunes weren’t turned around. Brad insisted he was fired up and ready to do the work of remaking the organization.

Brad Ferguson

He wasn’t kidding. The organization today has changed dramatically from the one Brad took over. He opened his speech at last week’s 2014 Impact Luncheon with that context:

“I stood at this podium one year ago knowing a lot had to change. Our organization had lost the confidence of City Council and lost relevance with the business community.”

“I can stand here today proud of the work we’ve done and the changes we’ve made in the last twelve months.”

Over the last year EEDC has clarified its purpose and approach, revamped its brand and visual identity, brought in fresh leadership, and has started to dramatically shift the internal culture of the organization.

Edmonton Economic Development is changing the way it does business. “The culture of winning is what we’re building,” Brad said.

New Purpose & Approach

To bring greater focus to the work of the organization, EEDC has clarified its primary objective:

To ensure the Edmonton Region outperforms every major economic jurisdiction in North America consistently over the next 20 years…regardless if the price of oil is $140 or $40.

That’s a big departure from the organization’s previous (though fleeting) goal statement, which was to become one of the world’s top five mid-sized cities by 2030. It’s a shift from aspirational hyperbole to measurable outcomes, from uncertain ROI for stakeholders to an assured local impact.

In the next three years, Edmonton Economic Development needs to transition from “monumental change” to “monumental value” created for the City of Edmonton.

EEDC’s new website and its 2014-2016 Statement of Intent detail how the organization is evolving to deliver greater value and achieve its objectives. Importantly, EEDC’s strategic direction references the City of Edmonton’s plan on economic development known as The Way We Propser. Rather than duplicating effort or taking different approaches, EEDC envisions itself contributing to the City’s efforts in seven ways. “These seven roles can best be accomplished outside the City of Edmonton, and provide Edmonton Economic Development with a platform for delivering significant value to the economic growth strategy for the City of Edmonton.”

It’s remarkable how little EEDC’s structure has changed since it was formed two decades ago. The four separate organizations that came together have always remained highly visible – the Shaw Conference Centre, Edmonton Tourism, the Edmonton Research Park, and Economic Development. The new approach doesn’t completely move away from those historical silos, but it does make a start.

Edmonton Economic Development will be structured as a conglomerate of six divisions, each with their own expectation of performance and accountability.

The six divisions are:

  • Enterprise Edmonton
  • Edmonton Tourism
  • Shaw Conference Centre
  • Build Edmonton
  • Brand Edmonton
  • Corporate Services

Build Edmonton is slated to be approved and established by April, and will take over ownership of the Edmonton Research Park. Corporate Services is an internally-focused division and one of its key goals will be to earn Top Employer awards by 2015.

Brand Edmonton is perhaps the area of the new EEDC that is most in flux. Sometimes mentioned as a division and other times mentioned as a priority, Brand Edmonton will build on the work of Make Something Edmonton to provide brands, campaigns, and plans for building Edmonton’s brand locally and around the world. While the details about how Make Something Edmonton will continue are still being worked out, it’s clear that EEDC will play a significant role in it’s future (for instance, interim executive director Mary Sturgeon has already moved over to EEDC’s offices). It’s a recognition of the fact that EEDC has a key role to play in telling Edmonton’s story.

Priorities and performance measures for each division have been identified and shared publicly in the Statement of Intent, which speaks to both the competitiveness and accountability that Brad is trying to encourage throughout the organization.

Overall, the 2014-2016 period will be defined by “performance” in a way that will forever differentiate the expectation of Edmonton’s economic development organization.

Forget what you think you know about economic development organizations!

New Brand Identity

One of the most visible ways EEDC is changing is of course it’s new brand identity. EEDC last underwent a major change in 2004, when the name Edmonton Economic Development Corporation was announced on May 7. The organization had been known as Economic Development Edmonton prior to that. Then President Allan Scott said the change would “clearly emphasize what we sell: Edmonton.” The following week, EEDC moved into its current offices at the World Trade Centre (they had been at the Shaw Conference Centre before that).

Now EEDC has dropped the word “Corporation” from its public brand. Though officially (on paper) still known as Edmonton Economic Development Corporation, the public-facing brand will simply be Edmonton Economic Development. Much as Apple dropped “Computer” from its name back in 2007 to better reflect its new business strategy, the change at EEDC brings clarity to the organization’s direction. The emphasis is now clearly on economic development, rather than bureaucracy.

More visually, EEDC worked with DDB Edmonton to develop a new logo for the organization and its divisions:

“Our logo reflects Edmonton Economic Development’s vibrant new culture. It is bold, confident and energetic. Its graphic expression tells the story of big ideas transformed into tangible economic progress for Edmonton.”

Here’s the old logo compared with the new one:

EEDC Logo Before & After

Kevin Weidlich, VP of Marketing & Communications at EEDC, told me that “the old look and feel was inconsistent with the direction” that the organization was headed. When he joined in March 2013, he found himself struggling to explain to friends and family what EEDC does. “I realized that lots of energy was focused on ourselves instead of on our clients”, he told me. “Our brand architecture caused that confusion.”

Howard Poon, DDB’s Design Director, had this to say about the new look:

“What we’re doing with this identity is showcasing EEDC’s vibrant new culture, the entrepreneurial spirit. We’re telling the story of how this organization takes big ideas and transforms them into progress for Edmonton. It’s all about energy and momentum.”

The vertical grey line is viewed as the anchor, representing the organization’s established, grounded and trusted team of experts. The green and gold rays are said to be “bursting forth from the anchor” and they represent “the entrepreneurial dreams, ideas, and actions Edmonton Economic Development transforms into reality.” Green and gold are also seen as a nod to Edmonton’s heritage.

Two of EEDC’s divisions have new logos too, Enterprise Edmonton and Edmonton Tourism.

EEDC Logo Before & After

I remarked that the new logos all looked a bit abstract. The DDB design team (which included David Landreth and Adnan Huseinovic) chose that approach because they felt “it better reflects EEDC’s innovative mindset.” Howard said “a literal symbol or icon doesn’t effectively capture the organization’s personality.”

Helene Leggatt, President of DDB Edmonton, spoke positively about working on the project with EEDC. “There seemed to be a unified sense of purpose,” she told me. It can be tricky with multiple stakeholders to get consensus, but she found everyone at EEDC to be really well-aligned. The project took just 10-12 weeks, from start to finish. “They’re pushing more innovative thinking,” she said. “There’s new energy, new focus, and real fire at EEDC.”

Shaw holds the naming rights on the Shaw Conference Centre until 2016, so that logo remains untouched. Though the new EEDC website still highlights just three divisions, other material frequently mentions Build Edmonton and Brand Edmonton too. I think we can expect a logo for Build Edmonton later this year. Brand Edmonton, on the other hand, is currently envisioned as “a new suite of Edmonton Economic Development brands.”

The voice of EEDC is also evolving. The words “leadership”, “entrepreneurship”, “innovation”, and “competitiveness” permeate the language that EEDC now uses to express its mandate. The new brand guidelines say the tone of voice should be smart, inspiring, sincere, confident, and active.

As a result, the work being produced by EEDC now is less corporate and much more confident. Take the vision statement:

Edmonton, Canada’s economic and entrepreneurial powerhouse: A great northern city filled with unlimited entrepreneurship, education and energy that is a beacon toward which people who crave opportunity will come.

You’d be forgiven if the use of the word “powerhouse” surprised you. Elsewhere in the Statement of Intent you’ll find words like “unstoppable” and “scalable”. These words and phrases are used by energetic organizations like Startup Edmonton, not arms-length municipal bodies! That’s the new brand voice in action.

EEDC also launched a new website at IgniteEdmonton.com. The website doesn’t replace Edmonton.com, but it has become the corporate home of the organization. Plans are still being fleshed out, but it is likely that Edmonton.com will become consumer/tourist-focused. I asked Kevin about the choice of the word “ignite” and he said it perfectly captured the new direction of EEDC. Indeed the new brand guidelines use it to describe EEDC as “the spark that ignites success.”

New Energy

If you’re thinking that all EEDC has done is put on a fresh coat of paint, think again. From its divisional structure to its individual employees, EEDC’s internal changes have been significant.

At the 2014 Impact Luncheon Brad noted that 36% of EEDC’s employees have been with the organization less than a year, and 24% are in new roles or are doing things that didn’t previously exist, which means a full two-thirds of the organization is fresh. The organization’s makeup has changed demographically too. Just 12% of EEDC’s employees are baby boomers, while 42% are Generation X and 46% are Generation Y. They have also achieved a 52-48% male-female split.

One of the first new leaders to come on board was D’Arcy Vane, a director of Enterprise Edmonton. In early 2013, he was joined by Glen Vanstone who was previously the Director of Business Innovation at EIA. Kevin Weidlich came on as VP of Marketing & Communications, followed by Maggie Davison just a couple of weeks later as the VP of Tourism.

In April 2013 Derek Hudson joined to take on the role of Chief Operating Officer. In July 2013, Ken Chapman joined as Executive Director of Northern Initiatives. He was previously the Executive Director of the Oil Sands Developers Group, and he brings relationships and experience that EEDC has long lacked.

These are just a few of the new faces at EEDC. As noted, many existing EEDC employees have moved into new roles at the organization too. For instance, Tammy Pidner has taken on the role of Chief Evangelist.

I asked Kevin what the mood was like as a result of all the change. “Many of the new hires have brought skillsets that never existed in the company before,” he said, noting it has increased EEDC’s capacity. He cited Euna Kang, EEDC’s Creative Manager, as someone who has enabled EEDC to do more in-house than ever before.

“The level of excitement in the company now is palpable,” he told me.

Monumental Value?

When I interviewed Brad after he was just a month or so into the job, he already had a clear picture of the direction he wanted EEDC to go. “I want to fundamentally up the value of the organization to the community and to the City of Edmonton,” he said at the time.

The first step in achieving that was revamping the organization. EEDC today is focused, energized, and confident. But change is easier to bring about than increased value is (let alone monumental value). That’s the challenge facing Brad and everyone at EEDC over the next couple of years – translating all of the positive changes of 2012 and 2013 into results.

One of the things EEDC will need to do to find success is avoid distractions. While important, spearheading the work of image and branding for the city has historically been fraught with peril. Likewise, it can be easy to get drawn into the current political hot potato of the day or to start defining economic development too broadly. Focus is one of the most important things that EEDC has found over the last year, and it would be wise not to lose it.

It is often said that culture trumps strategy, but culture is much more difficult to change than strategy is to develop. New divisions, new logos, and new faces – none of these things come easily, and all are important elements of changing the organization’s culture. EEDC recognizes the challenge:

Developing the right corporate culture is a major undertaking that began in August 2012 and is developing into a strategic asset of Edmonton Economic Development that can never be measured on a balance sheet.

Getting the culture right isn’t the only hill to climb. EEDC will need to rebuild confidence in the business community and earn the trust of our new City Council. All of these things will take time and dedication because they require action. Fortunately, taking action appears to be something that the new EEDC is very good at. Brad promised changes, and he delivered.

Edmonton Economic Development’s mission is “to inspire a culture of entrepreneurship, innovation and competitiveness that forever differentiates our city.” If that wasn’t enough to make you a champion, the new energy and approach that Brad has brought to EEDC should be. The next few years are shaping up to be monumentally exciting.

Proudly waving the Make Something Edmonton banner

Why Edmonton? I’m often asked this question. As if I somehow need to justify why I spend so much of my time experiencing the city, thinking about it, writing about it. Or maybe people ask it because they can’t fathom why I would choose to live here, of all places. Why choose Edmonton over some other place?

Some people ask that question because they’ve already made up their minds about Edmonton, and they don’t like it. They ask the question because they want to compare their negative vision with someone who appears to have a much more positive one. Some people ask because they want to explain why they have chosen Edmonton, but they’re not sure how. Others ask the question from a neutral point of view. Some days they like Edmonton, other days they don’t. Maybe I can move them a little closer to the positive side with my response, but they won’t stay there for long. They like sitting on the fence.

I don’t like being asked this question, mostly because I don’t have a good answer for it. And yet it is a good question to ask. I want to respond with a well-rehearsed elevator pitch, but instead I usually spit out something about opportunity and how Edmonton is such a great place to live. Blech. I just can’t articulate what I feel, what I know to be true. I think a lot of Edmontonians struggle with that.

Why do I live here? I was born here. My siblings live here. Most of my extended family lives here. And now, my life is here. My friends, my work, my partner. But that’s the easy answer. I could find work elsewhere. I could keep in touch with friends and family from afar. So, why do I still live here?

It’s true that Edmonton is a great place to live, and I can rattle off all the statistics that help to illustrate why this is so. Per capita income is about $11,000 higher and unemployment is about 2% lower than the national average. There are more than 160 kilometers of trails in our river valley parks, the longest urban parkland system in North America. Three quarters of Edmontonians live within a 20-minute walk of a natural area. The Edmonton Public School system is regularly cited as the model for other jurisdictions in North America. About 60% of waste is diverted from landfill, and we’re on track to increase that number to 90% by 2015. Our water is some of the best in the world. Over the last three-year capital investment cycle, a record $3.3 billion was invested in capital infrastructure projects. We have more than 2200 hours of sunlight each year.

I could go on, but so what? Nearly every city has a similar list of positive features. How does any of that differentiate Edmonton? There are lots of cities that could be said to offer great quality of life. You don’t even have to go very far to find one.

There must be something more to Edmonton.

Maybe that something, in a word, is opportunity. Edmonton is a city in which it is possible to get things done. We’re big enough to be considered a large city and to have the affordances (and challenges) that go along with that, yet we’re small enough that the degree of separation between the average Edmontonian and the city’s power brokers is quite small. But it’s more than that. You don’t need permission here to take action, and people are always willing to lend a hand if you ask for it, even the so-called power brokers, in my experience.

Edmonton has always been a city of opportunity. In the early 19th century, Edmonton was an important fort in the North American fur trade. As the 20th century approached, thousands flocked to Edmonton on their way to the Last Great Gold Rush. Many stayed. Just after the second world war, oil was discovered near Leduc, and we quickly became known as the Oil Capital of Canada. A sense of opportunity seems to be ingrained in our civic culture.

But don’t other cities also have opportunity? Of course they do. The thing is that in Edmonton, you can have an impact. You can act on that opportunity and do something and make a difference.

Todd Babiak has been writing about this topic a lot lately. He too likes to ask the question, Why Edmonton? I’ve come to really like his answer. Here’s how he explains it:

People are growing things in every city in the world, but we’re doing it differently in Edmonton. Our economy and our culture, that spirit of openness and curiosity, of urban barn-building, is peculiar. People say it in different ways: this is the best place to build, to create, to get ‘er done. To make something. It always has been.

This is our past and our present. Edmontonians know this. They arrive at this truth, when you talk to them long enough. But we don’t say it to each other and we don’t say it to people in Toronto, in New York, in Beijing.

I think that’s the truth I was having trouble articulating. Todd calls this Make Something Edmonton, and in recent weeks many Edmontonians have embraced the idea by using the #MakeSomethingYeg hashtag on Twitter.

Make Something Edmonton is a call-to-action. It’s about building up rather than tearing down. It’s simple and powerful. It is broad enough to encompass the great diversity found in our city, yet it doesn’t fall into the trap of being vanilla. It encourages story rather than sound bites. But perhaps the most important thing about Make Something Edmonton is that it is participatory. Anyone and everyone can make something here, and that’s why it is meaningful.

Why Edmonton? Because if you have the courage to make something, Edmonton is your city.

Thanks to Todd, I now have some vocabulary to address why I love this city. Just like any of you, I can take the Make Something Edmonton banner and wave it proudly.

But saying that naturally leads to a question – what does the banner look like? What exactly is Make Something Edmonton? Does it fit into the various branding exercises we’ve undertaken over the years? Could it be the next one? Todd discussed the notion of a Make Something Edmonton campaign back in October:

If this is going to work, it has to be a call and an invitation to all Edmontonians — not just the creative class types. In Edmonton, you can make something beautiful. You can make something new, make something big, make something global, make something delicious, make something green, make something north, make something odd, make something unforgettable, make something true. We have anecdotes to prove all of these and more.

I like that Make Something Edmonton is inclusive and that all Edmontonians can participate. It doesn’t matter what you’re making, as long as you’re making something. Sure that makes it a little bit messy, and it certainly makes it more difficult to fit into a “traditional campaign”, but I think that’s one of the greatest things about Make Something Edmonton. It’s more than just a slogan or a logo, because Edmonton and Edmontonians should not be reduced to such things.

Clearly there’s tremendous upside to having three simple words like Make Something Edmonton to help articulate the complexity behind why Edmonton is different. The downside is that it’s all too easy to jump from those words straight to the notion of a brand or campaign. To ask what the banner looks like. I say, who cares? Just make something, and wave that banner proudly!

It’s time to stop investing in Edmonton Stories

Nearly three years ago the City of Edmonton launched Edmonton Stories, a new approach to marketing Edmonton. The project will be discussed by Executive Committee tomorrow, and at least one Councillor has been quite vocal about his desire to shut it down. Councillor Diotte wrote about the issue yesterday on his blog:

I argue we have no performance measures for the website. Social media gurus tell me the costs surrounding Edmontonstories are astronomically high and we can’t even gauge if it alone has drawn a single person to come live in this city.

I don’t always agree with Councillor Diotte, but in this case I think he’s right – it is time to very seriously ask if continuing to put resources into Edmonton Stories is the right thing to do. I first raised questions about the value we’re getting back in September 2009, and followed up with then Communications Branch Manager Mary Pat Barry in February 2010. My conclusion at the time was that while the cost was high, the site was starting to deliver results. The case study that was created in conjunction with the Edmonton Police Service was a really positive step.

Now, two years later, where are we? Not much further ahead. Here’s the sad reality:

  • In its first four months, EdmontonStories.ca attracted 113,979 total visits. Five months later, that number had grown to 203,685. And in the two years since, it has attracted just 358,691 more visits, bringing the total to 558,376. Most of the growth took place in the first year! Since a picture is worth a thousand words, here’s a graph to show you what the growth curve looks like (linear and logarithmic):

edmonton stories traffic

  • And remember that those numbers are total visits. There’s no word on how many are uniques. The number of people visiting from outside Edmonton is even less, especially when you consider that when an Edmontonian’s story goes up they likely share it with friends and family in the city.
  • The number of stories on the site likewise has grown very slowly. The total now sits at 339 compared to 272 in February 2010.
  • The same case study that was held up in defense of the site two years ago is the one Administration is using now (the EPS one). The report mentions just six organizations that have joined the Recruitment Campaign Partnership. Six! Out of all the organizations in Edmonton!
  • And yes, the budget is a concern. Incredibly, the report does not make it clear how much has been spent on the project. It does state that $1.5 million was allocated in the first year and that a consultant’s estimate of the “right” investment amount was about $5 million. Councillor Diotte says that with this year’s $600,000 budget factored in, a total of $3.5 million will have been spent on the site since it launched.
  • Worse than the overall budget however is the breakdown. UPDATE: The numbers have now been posted at EdmontonStories.ca. Here’s the split identified for the 2012 budget:

So, let me get this straight:

  • $180,000 is being spent to advertise the website to extend its reach, yet we know that the growth rate has declined significantly over time.
  • $144,000 is being spent on the recruitment program, which has attracted just seven partner organizations in the last two years.
  • $126,000 is being spent on “managing, maintaining, monitoring and engaging target audiences of various social media platforms.” You know, the stuff you and I do every day for free.
  • $54,000 is being spent on “research, planning & development.” I’m not exactly sure what this would refer to in the third year of a program like this.
  • $54,000 is being spent on “website development & maintenance.” I pay $90 per month total to host this site and at least half a dozen others on Amazon EC2. And I can confirm that it more than handles the kind of traffic EdmontonStories.ca has.
  • $30,000 is being spent to extend the brand into trade shows and other events.
  • $12,000 is being spent to help people write new stories, yet just 67 new stories have been posted in the last two years.

Clearly the cost is a concern. But perhaps the biggest problem is that the site’s champion is no longer driving the site forward. I don’t think it is a coincidence that after Mary Pat left the City the site received less attention. Reading the report from Administration, it certainly feels like there’s a gap from 2010 until now. It’s hard to look after someone else’s baby.

I recognize that you don’t get results over night and that developing a successful program can often take time. But three years should be enough time to decide whether or not to pull the plug. That’s an eternity in the online world! Incredibly, Administration thinks we should do the opposite by reaching out to more organizations, recruiting student partners, and enhancing the site with things like Google Maps.

I think there’s value in what has been created at EdmontonStories.ca and I believe there are ways to continue to leverage that (perhaps via EEDC, which always did seem like a more suitable home for it), but I don’t think the City should be investing any more into the project.

Edmonton Public Library’s MP3 Experiment

More than 250 Edmontonians gathered tonight in Churchill Square to take part in the Edmonton Public Library’s MP3 Experiment. The shared experience was a great way to help launch the new brand:

Ever heard of an MP3 Experiment? Think of it as a giant, updated version of the game "Simon Says" …all you need to participate is an MP3 player (iPod, etc.) and headphones. Here’s how it works: anyone visiting spreadthewords.ca can download an MP3 file onto their portable MP3 player. On the day of the experiment (without listening to the MP3 file ahead of time), participants gather at a prescribed public location and at a pre-determined time all push play. Hilarity ensues as participants carry out ridiculous, coordinated instructions delivered to their headphones via an omnipotent narrator and everyone else tries to figure out what the heck is going on.

EPL MP3 ExperimentEPL MP3 Experiment

It was actually lots of fun – I’m glad I was able to participate! I really love that EPL incorporated some learning into the experiment too, talking about some of the buildings around the square, our sister cities, and more. Here’s the video:

You can see more photos from the evening here. Stay tuned to epl.ca and @EPLdotCA for updates on the Spread the words campaign.

Edmonton Public Library: Spread the words.

Today the Edmonton Public Library (EPL) introduced its new brand, which includes a new logo, brand promise, and shared values. The rebranding is the result of more than six months of work, which included research, design, and some deep thought about what EPL is all about.

Why rebrand?

After a series of personnel changes throughout 2009, EPL found itself with a brand new communications team, led by Tina Thomas. Drawing on her experience in the private sector at companies like Nortel, Tina started to examine EPL’s branding. What she found was that although usage statistics were good, EPL wasn’t growing its user base, and it was stuck with the common misconception that books were the only offering. And although the different branches were nicely integrated behind the scenes, Tina and her team found that many people didn’t realize they were part of the same library.

The rebranding aims to increase EPL’s appeal, recognition, and profile in the community. It’s a single, consistent, and unifying brand identity.

Where to begin?

One of the most important steps in the rebranding process was the creation of a Shared Values Wheel. The core value, passionate about sharing, is in the centre of the wheel, and it is encircled by two rings with the rest of EPL’s values, like ideas champion, open, human, and unrivaled value. Tina told me that once they had figured out the wheel, everything else seemed to come together quite nicely.

The new brand!

Through research, EPL found that many people considered the old logo to be cold, boring, forgettable, and similar to clip art. The new logo better reflects the idea that EPL is about more than just books – “five simple bars can mean a great deal.” It’s modern, fun, and can be transformed in a variety of ways (as you’ll see below). I really like that it moves away from the very obvious book.

The brand promise, spread the words, embodies EPL’s values, which are centered around sharing; not just books, but also music, DVDs, ideas, etc.

EPL provides an exceptional service to Edmonton. It’s worth talking about and sharing. Spread the words is a call to action to this.

Starting tomorrow, you’ll see the new logo and branding everywhere. Sixty-five buses around the city will carry the new ads, and there will be a series of creative TV spots too. Even the library cards themselves will reflect the new branding, and there’s of course reusable tote bags, mugs, and all the usual things you’d expect. Here’s one of the commercials:

Perhaps the most important update will be to the website. In early May, it’ll be updated not only with the new branding, but with a modern look and dramatically improved navigation and layout. Built using Drupal, the new website will enable better integration with the EPL catalogue in the future. EPL worked with Donovan Creative on the rebranding (see their press release here).

Physical signage at the Stanley Milner library downtown will be changed right away. The rest of the branches will be changed as upgrades are required over time.

Launch events!

EPL is launching the new brand with, appropriately, a shared experience. Tomorrow at 6:30pm in Churchill Square, you’re invited to take part in the MP3 Experiment (on ShareEdmonton):

Ever heard of an MP3 Experiment? Think of it as a giant, updated version of the game "Simon Says" …all you need to participate is an MP3 player (iPod, etc.) and headphones. Here’s how it works: anyone visiting spreadthewords.ca can download an MP3 file onto their portable MP3 player. On the day of the experiment (without listening to the MP3 file ahead of time), participants gather at a prescribed public location and at a pre-determined time all push play. Hilarity ensues as participants carry out ridiculous, coordinated instructions delivered to their headphones via an omnipotent narrator and everyone else tries to figure out what the heck is going on.

It’s going to be a lot of fun! Head over to the website, download the MP3, and follow the instructions on the right side.

After the MP3 experiment, EPL is showing an audience participation version of The Princess Bride at the Stanley Milner library (on ShareEdmonton). The show starts at 7:45pm, and participants are encouraged to bring noisemakers, blowing bubbles, and bells, among other things!

There’s much more planned for the weeks ahead as well, including a membership drive and sticker campaign. Stay tuned to @EPLdotCA on Twitter for updates. And don’t miss Brittney’s excellent post on the Spread the Words campaign!

Congratulations to EPL on the new brand!

Resources

Olympic Torch Relay in Spruce Grove with GM’s Art & Serge

The Olympic Torch rolled through Stony Plain and Spruce Grove this morning, and I got to tag along with GM’s Art and Serge! General Motors is one of the major sponsors of the torch relay, so they have a team that travels with the convoy to ensure all the vehicles are kept in top shape. Like all sponsors, GM is using its role in the relay as the foundation for some marketing, so Art & Serge have been documenting their adventures on their blog and on Twitter and occasionally have invited bloggers to join them.

Olympic Torch in Spruce Grove

I met Art and his technician Dan at around 7:10 AM in Spruce Grove (I learned that Art & Serge switch off every 15 days, so that’s why he wasn’t there). They had come from a service call earlier in the morning, where they had to fix a gas leak of some kind. I jumped in their Chevy Silverado (loaded with everything a vehicle tech could want, including enough juice to boost a Mack truck) and we set out to join the torch convoy. Art had a minute-by-minute schedule of the route, and explained that everything is very accurately mapped out in advance. Unfortunately we couldn’t get as close as we had hoped, so we followed from a distance until the convoy turned.

Olympic Torch in Spruce Grove

It was pretty cool to see all the people lining the streets with their glowsticks in hand and Canadian gear on. There were a ridiculous number of flashing lights too, thanks to all of the police and fire vehicles helping to clear a path for the convoy, so I’m sure Art and Dan see flashing lights in their sleep!

We eventually stopped and got out to take some pictures as the torch went by on its last leg in Spruce Grove. I didn’t get a chance to see the torch on the street the other day in Edmonton, so it was neat to have that experience.

Olympic Torch in Spruce Grove

Throughout the morning I asked Art dozens of questions and learned a lot about his team’s role in the relay. Here are some of the things I found quite interesting:

  • I had no idea the relay was so large. Art mentioned about 100 vehicles and over 200 people are involved! Amazingly, they can service all of those vehicles in about five hours.
  • Roughly 30% of the GM fleet are hybrid vehicles. They often get comments about how quiet the vehicles are when they stop.
  • One challenge has been finding parts at local dealerships to fix the vehicles when something goes wrong, because most of them are 2010 models!
  • Every night Art’s team is responsible for washing all of the vehicles. How else do you think they’d stay clean and shiny for all the photographers?
  • There are two terms for the torch relay: convoy mode, when they are travelling to another location, and torchbearer mode, when the torchbearers are doing their thing.
  • Some of the vehicles involved include the Pilot (lead vehicle), Media One (where all the media/cameras are), a van to carry the torchbearers, and two Olympias (they are the Zamboni-like vehicles that give stuff away).
  • Both Art & Dan said they prefer the early morning or evening routes, because everything (especially the flame) looks so much better when it’s dark out.

I had fun this morning learning about the torch relay and getting to see it from a different perspective. Like Chris Wheeler who I met earlier this week, Art and his team have a pretty tiring schedule. Despite that, both Art and Dan said that seeing the torch and all of the excited, smiling people along the way never gets old. They were upbeat and proud to be playing a role in the torch relay, mentioning that going back to their normal jobs would be difficult!

Thanks again to GM Canada for the opportunity!

How far beyond the city does Edmonton Stories reach?

The winners of the Edmonton Stories contest were announced by Mayor Stephen Mandel on Tuesday at City Hall during the lunch hour. About 50 people attended the public event, not including the large number of City employees who were present. Nearly all of the City Councillors were on hand as well, a strong show of support for the project. Congratulations to all of the contest winners and runners up!

Edmonton Stories Contest Announcement

Mayor Mandel’s speech started by highlighting some of the traffic statistics for EdmontonStories.ca. Here are some of the key numbers:

  • 242 stories have been posted, 44 of which include videos
  • 453 comments have been posted on 78 stories
  • Users in 2159 cities from 131 countries have visited the site
  • Total Visits: 113,979
  • Total Unique Visits: 87,049
  • Local Visits: 60,497
  • Total Page Views: 348,750

Those are pretty good numbers, though they are unverified. I think the “local visits” stat is interesting – over half of all visitors to the site have come from Edmonton. That makes sense at this stage, as Edmontonians are visiting to submit and vote on stories. Over time though, I would hope for that percentage to drop.

I’d love to see more stats on the non-local visits. For instance, I’d like to know the bounce rate for non-local visits. How many non-local visitors come to the website and then promptly leave? Referral statistics would be interesting to know as well – how did they get to the website?

As Edmonton Stories moves into its second phase, recruitment and visitor attraction, non-local visits will become increasingly important. There are a solid number of stories up on the site now, but if they aren’t shared with the rest of the world, how successful can the campaign be?

The City has repeatedly stressed that Edmonton Stories is unique because it focuses on social media and online marketing as opposed to traditional marketing. Most of the social media marketing I have seen thus far has been directed at Edmontonians though, not the rest of the world. I don’t think they’re doing enough to spread the word beyond Edmonton.

For a website marketed almost entirely online, I’d expect it to have a decent number of other web pages linking to it. I tallied the number of inbound links for some Edmonton websites, using Yahoo! Site Explorer:

Obviously the City of Edmonton site has the most inbound links, no surprise there. What jumped out at me about this graph is the number of inbound links for That’s Edmonton For You. Despite launching a month later than EdmontonStories.ca, and without a large budget to promote it, that site managed to accumulate over half the number of inbound links that EdmontonStories.ca has. I would anticipate that a majority of the inbound links for That’s Edmonton For You would be from other local sites, which doesn’t bode well for how far beyond the city EdmontonStories.ca is reaching.

The budget for promoting EdmontonStories.ca isn’t insignificant either, when you consider that it’s being spent on social media and online marketing, not traditional marketing:

The total budget for 2009 is $1.4 million dollars. City Council approved $1 million, and EEDC kicked in another $400,000. According to The Journal, project staff expect to ask for another $1 million in 2010. Should they get it? I’m leaning toward no.

I wonder how much of that $268,500 earmarked for social media marketing has been spent. Based on the number of inbound links above, I’d hope very little, but given that there are only three months left in 2009, I’m not so sure. If there’s a lot to spend still, I expect to see Edmonton Stories everywhere online for the next few months.

I think Edmonton Stories is a great concept, and I’m glad to see that Edmontonians are contributing stories. The project was created to help market the city elsewhere though, and I don’t think it is accomplishing that yet.